Retail Store Manager
4 weeks ago
About the Company
At Stance, we believe everything starts and ends with our people. Self-reliant in our attitude, and entrepreneurial in our ethos, we have grit, guts and gratitude. Stance is a culture that cannot be duplicated - where smart, ambitious, and positive people thrive.
In 2009, we took what was once a stagnant staple and transformed socks into one of the market's most exciting accessories. By unlocking the potential of a canvas too often overlooked, Stance ignited a cultural movement around the world that has attracted visionary artists, athletes and icons to embrace our positive message of individuality and creativity. In the years since, our canvas for self-expression has expanded from toe to head by way of underwear, apparel and headwear. Through innovative materials, superior comfort and artistic design that is the bedrock ethos of our brand, Stance can now be found in over 40 countries for anyone looking to defy convention. We are Stitched Different®.
About the Role
As a Store Manager, you exist to export the Stance culture and drive business results in alignment with our values. You will oversee all aspects of the guest experience and operations for the retail store, ensuring financial goals are met and company objectives are implemented. As Store Manager you will be accountable for achieving all store goals and initiatives through driving sales, supporting store teams, recruiting/retaining exceptional talent, and achieving operational excellence, while maintaining professional work ethic.
About the Reporting Structure
This position reports to the District Manager.
About Primary Responsibilities
- Be responsible for growing revenue by driving sales and business results through a premium guest experience, employee relations, and operations that are aligned with Stance Culture and Retail Operating Principles
- Meet or exceed financial plan, including revenue plan, payroll budget, and overall store P&L
- Oversee management of the store team including recruiting, hiring, training, and career development
- Effectively manage any team member, on any task, in order to maintain successful operations of the store
- Provide direction, feedback, and coaching in order to foster collaboration and productivity amongst the Store Team
- Uphold Stance Retail Operating Principles and operations best practices in the store
- Analyze & monitor KPIs and performance data and collaborate with HQ and Store Teams on strategies to improve results
- Communicate with the Buying & Planning team to manage inventory levels and maximize sales opportunities
- Manage and execute store product flow, overall BOH operations, supply needs, and store maintenance
- Collaborate with Store & HQ teams to plan and execute marketing strategies that drive brand awareness, traffic, and revenue
- Keep a pulse on the local market to ensure marketing plans, visuals and the product assortment are in line with trends and demands
- Execute seasonal floorsets / visual merchandising directives within the store and maintain visual standards and brand image on a daily basis
- Regularly review and communicate staffing, merchandising and operational needs to HQ team
- Manage and execute store product flow, overall BOH operations, supply needs, and store maintenance
- Act as a liaison and connection between our guests and the HQ team
- Regularly communicate with our Director of People to review employee relations, human resources, staffing, networking, and recruiting needs
- Support new store openings, remodels, pop-ups and special events as needed
- Have the ability to adapt to a fast paced environment and respond to change effectively
Experience Needed
- Minimum of 5 years retail management experience
- BA or BS Preferred
- Self motivated leader with strong entrepreneurial skills
- Innate guest centric mindset and market-aware vision
- Shows elevated communication skills and can tailor style to suit the audience
- Creative and adaptable team player with a winning and positive attitude
- Ability and willingness to work weekends, evenings, and holidays as needed
EEO Statement
Stance is an equal opportunity employer and will consider applicants with criminal histories in a manner consistent with the requirements of the ordinance.
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