Service Manager

4 weeks ago

Elkhart, United States Compass Search Group Full time
Job DescriptionJob Description

Established Agriculture equipment dealer is looking for a Service Manager to oversee their Service Department at a local store. The dealership is well-respected and this position will be responsible for turning out high-quality service in a timely manner while ensuring the highest levels of customer satisfaction. Previous management experience is preferred as this position is overseeing multiple employees in a fast-paced environment.

Responsibilities:

  • Develops, communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction
  • Assists in developing, and executes, Service Department marketing plan and monitors monthly to ensure achievement of departmental goals
  • Monitors all service warranty and Product Improvement Program expiration dates to keep within within the required timeframe to receive maximum credit
  • Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge
  • Reviews work orders for completeness and accuracy prior to customer billing: closes work orders in a timely fashion
  • Ensures all departmental tools, equipment, and vehicles are in good working order
  • Manages recruiting, staffing and employee development activities for employees reporting to this position
  • Attracts, retains, and effectively engages department personnel.
  • Attends to, and resolves, employee and inter-departmental issues in a fair and expedient manner
  • Performs other duties as assigned

Qualifications:

  • 4+ years experience in Service Department operations
  • Ability to use standard desktop load applications
  • Ability to write and speak effectively to individuals and groups
  • Basic understanding of financial principles relative to Service Department operations
  • Ability to analyze and interpret internal reports
  • Excellent customer service skills
  • High School Diploma or equivalent experience

Physical, Mental and Other Requirements:

  • Ability to lift up to 50 lbs.
  • Climbing/using ladders
  • Ability to use a forklift/skid loader
  • Ability to work extended hours and weekends
  • Valid drivers license with an insurable driving record required
  • Must pass a pre-employment background study and credit check


If you have interest in this positions, please apply now All qualified applicants will be contacted as soon as possible.

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