Corporate Travel Advisor

4 weeks ago

Minneapolis, United States Direct Travel Full time
Job DescriptionJob Description


Corporate Travel Advisor - Apollo- West Region

 

Embark on the next step in your career journey with Direct Travel 

   

As a key member of the West Region Operations Team, the Corporate Travel Advisor will be responsible for the successful completion of comprehensive, accurate, cost-effective travel arrangements for Direct Travel clients within company policies utilizing corporate contracts and preferred suppliers efficiently and professionally.  

  

This is a remote position covering standard Pacific Time business hours

 

Expedition Expectations 

  • Completes domestic and international travel arrangements for clients which may include air, hotel, ground transportation, rail and limos  

  • Supports one or more accounts  

  • Operates within detailed procedures  

  • Interacts with traveler or travel arranger and provides 1st level of support for customer service and technical issues  

  • Ensures compliance of a client’s travel policy while utilizing DT preferred vendors to maximize profit  

  • Adheres to DT standards in delivering customer service including telephone and email etiquette, and follows prescribed customer service escalation procedure.  

  • Follows company standards regarding procedures, utilization of tools, productivity, accuracy of work, and attendance  

  • Attends staff and training meetings for ongoing updates in travel industry and office procedures which may require you to work in the office if home based  

  • Maintains a favorable working relationship with all other company employees to foster and promote a cooperative working environment  

  • This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, or efforts associated with the position  

Passport to Success 

  • Corporate domestic/international experience  
  • Minimum 10 years Corporate and Apollo experience  
  • Proficient in issuing tickets and exchanges    
  • Proficiency in Apollo GDS   
  • Ability to meet and exceed required performance standards  
  • Excellent customer service skills required  
  • Excellent verbal and written communication skills required  
  • Minimum knowledge of Outlook skills and basic Microsoft platforms  

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