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Assistant Program Manager

3 months ago

Boston, United States Catholic Charities Archdiocese of Boston Full time
Job DescriptionJob Description

If you thrive in a non-profit organization where what you do makes a difference in the lives of others, then Catholic Charities is the place for you

With a refreshing culture that is supportive, collaborative, and encouraging of diverse perspectives and backgrounds and a satisfying balance between your work and personal life, why not join the Catholic Charities team

The Assistant Program Manager is responsible for supporting the Program Manager with the overall management and operation of the Parent Aide and Supervised Visitation program. The Assistant Program Manager will support managing client intake/referrals, case assignments, and assisting in the program oversight.

RESPONSIBILITIES

  • Assist program manager with referrals for client services with collateral agencies.
  • Support the manager with assignment of client services to Family Support staff.
  • Aid in management and monitoring of Family Support staff daily work calendar.
  • Daily oversight, supervision, and ongoing performance feedback of Family Support staff.
  • Maintain case load of 8-10 clients.
  • Develop age-appropriate curriculum to enhance parenting skills, increase healthy communication skills, and foster positive family dynamics.
  • Maintain professional boundaries and confidentiality
  • Demonstrate a willingness to work cooperatively with colleagues.
  • Work is performed as part of a team in an office setting, in person, via phone calls, will include travel.
  • With the Program Manager provide monthly billing for client services.
  • Record keeping, ensuring compliance with online data system.
  • Assist the Family Support staff with case management and resource services for clients.
  • Attend monthly meetings with the Department of Children and Families.
  • Staffing coverage and visitations as needed.
  • Hiring, training, and with yearly written performance evaluation of Family Support staff along with the program manager.
  • Report concerns including staff performance to the Program Manager.
  • Attendance at internal and external meetings and training as required.
  • Other duties as required.

QUALIFICATIONS

  • A bachelor's degree in human services, Social Work, Counseling, or another related field.
  • Previous supervisory experience of three years supervising in a human service environment.
  • Experience working with young children, parents of all ages and home-based counseling with case management services.
  • Experience working with culturally and linguistically diverse population
  • Experience with case review and management.
  • Microsoft Office Suite, technology skills, other software experience required
  • Strong organizational skills.
  • Experience working and collaborating in a multicultural environment
  • Strong interpersonal observation and communication skills.
  • Bilingual English/Spanish, English Haitian Creole preferred.
  • A valid driver’s license with access to reliable transportation and insurance coverage that meets program requirements for travel.

Our benefits are competitive and include a 403(b) savings plan and generous time off.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Visit us at: www.ccab.org.

2/2024