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Tier 2 On-Site IT Technician
5 months ago
Applied Innovation is seeking a detail oriented, self-motivated individual to assist in the day-to-day operations of serving clients in our Managed Network Services department as a Tier 2 Onsite IT Technician. The Tier 2 Onsite IT Technician will report directly to the Applied Innovation service team manager and will physically work out of the Traverse City, Michigan office located at 418 E Eighth St, Traverse City, MI 49686. The hours are Monday to Friday from 8 AM to 5 PM.
Essential Duties and Responsibilities:
- Installing and supporting customers IT environments including user workstations, servers, and other infrastructure devices.
- Troubleshooting, resolving, or escalating client technical issues as needed
- Updating client documentation in document retention system
- Recommending procedure modifications and improvements
- Providing guidance and support to Tier 1 Onsite IT Technicians
Skills: This position will be responsible for having an intermediate knowledge of, and ability to troubleshoot, the following:
- Experience in PC, MAC, and server operating system environments
- Possess working knowledge of Microsoft Office tools including Office 365, Outlook, Excel, and Word
- Active directory administration, On-premise Exchange, Web content filtering, Anti-virus tools, DNS and DHCP, wired and wireless network connectivity, server administration, and network storage devices
- Excellent customer service skills are essential.
- Must be dependable, professional, organized, detailed oriented and able to perform multiple tasks simultaneously
- Ability to quickly learn, understand, and manage new systems related to information technology
- High degree of flexibility and problem solving.
- MAC OS Proficient
Requirements Include:
- Minimum 2-year college degree in Networking, Computer Science, Information Systems or a related technical field preferred.
- Three or more years’ experience in an IT related role
- One of the following certifications required:
- A+ Certification
- NET+ Certification
- Microsoft Certified Professional (MCP)
- Cisco Certified Network Associate (CCNA)
- Server Plus
- Other IT related certification
Our full benefits program includes medical, dental, life, short-term disability, 401(k), paid vacation, paid holidays, and opportunity for advancement.
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