Marketing and CX Associate

3 weeks ago

New York, United States alts| Alteration Specialists + LABEL Full time
Job DescriptionJob Description

Alts is looking for an Marketing and CX Associate

 

We are looking for a dynamic, professional Marketing and Client Experience Associate, distinguished by their charisma, commitment, and professional integrity. This role will include assisting with daily tasks as it pertains to our client experience, social media, digital marketing and strategic partnerships. This person will play an integral role in our company’s brand identity and how we are received by our customers and larger community.
 

Responsibilities

Social Media and Website

  • Support with managing all social media platforms
  • Keep track of all metrics and messages coming in to these accounts
  • Create content for all social media platforms
  • Responsible for in-studio content, collaborating with the Ops team to gather interesting content, following strategy
  • Work with marketing strategist to create campaigns
  • Support marketing strategist with creation of Ads
  • Assist with all website development under our Marketing Manager’s leadership

Partnerships

  • Find influencers we can work with and build relationship & Maintain relationships with existing influencers
  • Find partners we can work with and assist with onboarding new partners
  • Increase new partnership accounts by 30%
  • Follow up with existing partners

Customer Experience

  • Support CX Content Creation & Editing
  • Assist with CX training
  • Assist with designing the customer experience; implementing new ways we can enhance the customer experience
  • Loyalty program support
  • Answer Inquiries on Zendesk
  • Support with Zendesk, IG dms, Facebook comments, Info@, Partnerships@, TheKnot/WeddingPro
  • Partnerships Customer Support
  • Assist with small gestures to clients to improve their experience (care packages, flowers, etc)

Attributes

  • You are mission driven. You possess a genuine interest in social media marketing, partnerships and developing deep relationships. 
  • You have refined taste, a keen eye for detail and believe there is value in being intentional in your work. 
  • You are a skilled communicator. You are both a great listener and an effective speaker and writer. You treat sensitive information with respect and discretion.
  • You are systematic. You derive pleasure from being highly organized, creating order, and checking things off your list.
  • You focus on the ‘big picture.’ You find it imperative to filter out unhelpful details so you can get to the crux of an issue. You remain objective when presented with complex situations. You are confident in your problem-solving abilities. You welcome ‘outside-of-the-box’ thinking to generate effective solutions and are comfortable finding success when success criteria are not always clear. 
  • You are detail-oriented. You take pride in a beautifully executed event and typos in your emails make you cringe.
  • You are thoughtful. You can anticipate the needs of the projects you play a hand in. You are able to recognize how your individual role feeds into the larger organization’s objectives. 
  • You are collaborative and receptive to feedback. You value insight from other staff members and utilize this as a tool to create efficient and effective systems that will serve the company as a whole.
  • You have great professional integrity. You take ownership over your work, ask for help when you need it, and are committed to your own growth and development.
  • You are warm and inviting, you are able to forge close relationships with ease. 
 

Experience

  • Experience working with Excel, Google Suite, Canva and Email required. 
  • BS, BA or similar degree from an accredited 4-year institution required. 
  • Degree in business, design, project management or related field desired. 
  • Deep interest in fashion and sustainability desired.
  • Working understanding of Social Media and Experience in Content Creation required.

This is an entry level/early career role. 

Why the Role is Compelling

As the Marketing and CX Associate for alts, you would play an integral role in sourcing and creating the spaces that allow our brand and staff to create value. You would form rewarding relationships with influencers, key partners and our founders as you begin your career in Marketing  You would feel the support of a tight-knit team, and the excitement of being part of a growing, multi-studio operation disrupting the fashion industry with many opportunities to grow as quickly in your career as the brand is growing. 

alts | Alteration Specialists is committed to working with and fairly rewarding the best talent in the industry. We believe in treating people right - through fair compensation and benefits, thoughtful management and specific attention to the growth and development of our staff. 



 

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