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Customer Service Representative
3 months ago
Job Title: Customer Service Representative
Company: Think Tell Junction
Location: Los Angeles, CA
Job Type: Full-Time (40 hours per week)
Salary: $38,750 to $42,560 per year
About Us: At Think Tell Junction, we understand the significance of staying connected in today's fast-paced world. We are thrilled to welcome you to a realm where communication transcends boundaries, and every conversation is an enriching experience. Join our team and be a part of a company that prioritizes innovative communication and customer satisfaction.
Job Description: We are seeking a dedicated and personable Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing them with top-notch service and support. You will handle inquiries, resolve issues, and ensure that every customer interaction reflects the high standards of Think Tell Junction.
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information about products and services, resolving any issues or concerns.
- Maintain detailed and accurate records of customer interactions and transactions.
- Collaborate with other departments to ensure customer needs are met and issues are resolved efficiently.
- Assist customers with troubleshooting and navigating our products or services.
- Contribute to team efforts by achieving personal and team-related goals.
- Provide feedback on processes and suggest improvements to enhance customer satisfaction.
Qualifications:
- High school diploma or equivalent; college degree preferred.
- Previous experience in customer service or a related field is a plus.
- Strong verbal and written communication skills.
- Ability to stay calm and handle stressful situations professionally.
- Excellent problem-solving skills with attention to detail.
- Proficiency in Microsoft Office and familiarity with CRM systems.
- Ability to work independently and as part of a team.
- Strong organizational skills and ability to multitask.
Benefits:
- Competitive salary ranging from $38,750 to $42,560 per year.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Professional development and training opportunities.
- Friendly and collaborative work environment.
- Opportunities for career advancement.
Join Think Tell Junction and be part of a team that values customer satisfaction, innovation, and effective communication. Apply now and help us connect the world through meaningful conversations.
We look forward to hearing from you