Rep Payee and Benefit Manager
2 weeks ago
The Representative Payee and Benefits Manager will play a crucial role in managing both the representative payee program and client benefit services. This position requires someone who is detail-oriented and can navigate complex financial systems, advocate for clients' needs, and ensure compliance with regulatory requirements.
Essential Functions:
Under the direction and supervision of the Director of Human Resources, the duties and responsibilities include, but are not necessarily limited to:
- Lead the day-to-day operations of the representative payee program, including managing client finances, budgeting, and record-keeping.
- Develop and implement individualized budget plans for clients, ensuring that funds are allocated appropriately to meet their needs and goals.
- Oversee the disbursement of client funds, including receiving benefit payments, paying bills, and managing savings and discretionary funds.
- Maintain accurate and up-to-date records of all financial transactions and client interactions in accordance with program requirements.
- Serve as the primary point of contact for clients regarding their benefit eligibility, application processes, and ongoing benefit maintenance.
- Apply for and access a variety of benefits, including Social Security, Supplemental Security Income (SSI), Medicaid, and other entitlement programs.
- Advocate for clients in navigating complex benefit systems, addressing issues, and resolving disputes or discrepancies as needed.
- Stay informed about changes to benefit programs, eligibility criteria, and application procedures, and communicate updates to clients and staff members.
- Collaborate with external agencies, government offices, and healthcare providers to coordinate client services and ensure seamless access to benefits.
- Ensure compliance with all relevant laws, regulations, and organizational policies governing representative payee services and benefit programs.
- Prepare and submit accurate and timely reports to regulatory agencies and funding sources as required.
- Participate in audits and quality assurance reviews of the representative payee program and benefits management processes, implementing corrective actions as needed.
- Supervise the Rep Payee Assistant by providing guidance, support, and performance feedback.
- Assign tasks, set goals, and monitor progress to ensure that program objectives are met and quality standards are maintained.
- Address any performance issues or conflicts among team members in a timely and effective manner, fostering a positive and collaborative work environment.
- Other duties as assigned.
Qualifications:
- Bachelor’s degree in business, Social Work, Finance, or related field preferred.
- Previous experience working in a representative payee program or benefits management role preferred.
- Knowledge of Social Security, SSI, Medicaid, and other benefit programs and eligibility requirements preferred.
- Must complete a successful background check.
Required Knowledge, Skills, and Abilities
- Strong organization and time management skills with meticulous attention to detail.
- Strong communication and interpersonal skills
- Proficiency in Microsoft Office and financial management software.
- Detail oriented with the ability to meet schedules and honor deadlines.
- Willingness to learn and adapt as needed.
Kalix and MVW Services are Equal Opportunity Employers. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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