IT Support

4 weeks ago

Tampa, United States Tampa Family Health Centers Full time
Job DescriptionJob Description

Are you ready to embark on a career journey that's more than just a job? At Tampa Family Health Centers (TFHC), we're redefining healthcare, and looking for IT Support to be part of our dynamic team.


Position Summary

Provide technical hardware and software support to all TFHC users. Includes installing/moving equipment. Identifying and troubleshooting network issues. Providing PC hardware and software support.


Essential Duties & Functions

  • Provides client networking connectivity and telecommunications support.
  • Tracking and documentation of hardware inventory.
  • Track, Maintenance, and documentation of user support issues.
  • Desktop/Laptop, phone, and printer set-up and maintenance.
  • Engage with Vendors/Providers to support hardware, software, and other IT Services.
  • Provides status updates and reports to IT Leadership.
  • Assist and consult with other specialists on various support issues or projects.
  • Identify needs for function-specific new policies and procedures; and to implement upon approval.
  • Demonstrated ability and skill in written communication and interpersonal skills.
  • Safe driving and operation of company vehicle as necessary to perform job duties. Must also have reliable transportation and proof of insurance.
  • Managing multiple projects simultaneously while maintaining high customer service standards.
  • Other duties as assigned.


Required Education, Certifications, Licenses, & Training (minimum requirements)

Associates degree in related field or professional experience of 2 or more years with equivalent skills, training, and application.


Required Years of Experience (minimum requirements)

A minimum of (2) years of increasingly responsible experience in IT Support


Required Knowledge, Skills, and/or Abilities

  • Knowledge of PC Hardware/Software components
  • CompTIA A+ and/or Network+ certifications preferred.
  • Strong Analytical Thinking and Troubleshooting Skills.
  • Knowledge of principles and operations of computer systems and related peripheral equipment.
  • Having a working knowledge of common information technologies and systems.

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