Call Center Manager

4 weeks ago

Rockwall, United States Toyota of Rockwall Full time
Job DescriptionJob Description

Call Center Manager

Qualifications

  • Must have dealership experience as a BDC Manager
  • High School Diploma or GED
  • Basic knowledge of accounting practices
  • Must have basic computer skills / Microsoft Office
  • Must have excellent phone and communication skills

Responsibilities

  • Manage the day to day operations of the BDC department
  • Manage, review, and follow up on platforms daily (CXi, Trela, Service Connect, Paycom, Conversica, Toyota Care/TLE, Carwars, CRM)
  • Ensure recall appointments have parts ordered and site chat leads are followed up with
  • Manage the day-to-day operations of the cashiering department
  • Manage marketing strategies for service (RAAP, Total Customer Connect, XTime, Moran Group)
  • Manage BDC activity logs daily/weekly/monthly to capture phone call traffic for review
  • Supervise training of the BDC agents on a continuous basis
  • End of month duties and reports as assigned (BDC EOM Report, Sales Insight Reporting (VINSolutions, Sold Converion Report)

Job Description

Toyota of Rockwall is seeking a highly motivated and proactive individual with excellent interpersonal skills and a genuine passion for interacting with people. This role is ideal for someone who thrives on creating positive customer experiences and contributes to fostering a welcoming and enjoyable atmosphere.

We welcome candidates with varying levels of experience, as we believe that individuals who possess the right qualities and are eager to contribute to the Toyota of Rockwall family can excel in this position.

About the Company

Jackson Automotive Group is a family owned and operated business since 2008. Toyota of Rockwall, TX is our very first dealership and we take pride in being the first Gold LEED Certified Dealership in the nation. From finance to service, every part of our dealership is optimized to run as efficiently and eco-friendly as possible to minimize our carbon footprint.

As a dealership, we are unwavering in our commitment to actively engage and contribute to the Rockwall community. Toyota of Rockwall proudly partners with Rockwall ISD for food drives and actively awards grants to local non-profit organizations in collaboration with Toyota Motor Sales. These initiatives demonstrate our dedication to making a tangible and positive impact on the community we serve. Through these partnerships and initiatives, we strive to foster a stronger and more compassionate community for everyone involved.

  • Youth and Family Wraparound Case Manager

    1 day ago

    Rockwall, United States Child and Family Guidance Center Full time

    Job DescriptionJob DescriptionAre you looking for a role in which you can make a real difference in the lives of children and families? Do you thrive in dynamic environments where your skills and compassion can shine? If so, we have an exciting opportunity for you!Child and Family Guidance Center is seeking a Youth and Family Wraparound Case Manager to play...

  • QMHP Case Manager

    8 hours ago

    Rockwall, United States Child and Family Guidance Center Full time

    Job DescriptionJob DescriptionAre you looking for a role in which you can make a real difference in the lives of children and families? Do you have the empathy, resilience, and determination to empower individuals on their journey to recovery? If so, we have an exciting opportunity for you!The Child and Family Guidance Center is seeking a dedicated and...

  • Medical Front Office Receptionist

    3 weeks ago

    Rockwall, United States GLAUCOMA CENTER OF TEXAS Full time

    Job DescriptionJob DescriptionWe are looking for someone that is an excellent communicator, positive, motivated, and a good multi-tasker for this role.  Job Requirements:- Communicate regularly with manager.· Welcome patients and visitors promptly by greeting them in a polite manner with a smile, in person or on the telephone (with proper phone...

  • Community Association Manager

    3 weeks ago

    Rockwall, United States Gulf Professional Property Management, Inc. Full time

    Job DescriptionJob DescriptionWe are looking for an experienced Community Association Manager to join our growing team. This position will be responsible for the day-to-day operations of a portfolio of communities in the DFW area. We are a Service-Disabled Veteran Owned Family Business that is growing every day. This is a great opportunity to work with a...

  • Newborn Hospitalist

    1 month ago

    Rockwall, Texas, United States Pediatrix Medical Group Full time

    OverviewNew Newborn Hospitalist Opportunity in North DallasResponsibilitiesWe have an exciting opportunity for BC/BE pediatricians to work as newborn hospitalists at our busy, diverse, multispecialty neonatology practice in the North Dallas area. Our pediatricians are part of a team that includes in-house neonatologists along with our affiliated group of...

  • Kennel Shift Manager

    24 hours ago

    Rockwall, United States Hugeback Kennels Daycare And Spa LL Full time

    Job DescriptionJob DescriptionBenefits:Bonus based on performanceFlexible scheduleOpportunity for advancementTraining & developmentSUMMARY: Directs, supervises, plans, and implements the programmatic and some administrative duties of the employed staff at The Dog House. Maintains customer relationships and works directly with the General Manager and...

  • RN PreOp PACU

    2 weeks ago

    Rockwall, United States Surgical Care Affiliates Full time

    RN PreOp PACU - Texas Health Surgery Center RockwallOverview Today, SCA Health has grown to 11,000 teammates who care for 1 million patients each year and support physician specialists holistically in many aspects of patient care. Together, our teammates create value in specialty care by aligning physicians, health plans and health systems around a common...

  • RN Operating Room

    4 weeks ago

    Rockwall, United States Surgical Care Affiliates, LLC Full time

    RN Operating Room - Texas Health Surgery Center RockwallOverview Today, SCA Health has grown to 11,000 teammates who care for 1 million patients each year and support physician specialists holistically in many aspects of patient care. Together, our teammates create value in specialty care by aligning physicians, health plans and health systems around a...

  • RN PreOp PACU, Pool

    2 weeks ago

    Rockwall, United States Surgical Care Affiliates Full time

    RN PreOp PACU, Pool - Texas Health Surgery Center RockwallOverview Today, SCA Health has grown to 11,000 teammates who care for 1 million patients each year and support physician specialists holistically in many aspects of patient care. Together, our teammates create value in specialty care by aligning physicians, health plans and health systems around a...

  • Registered Nurse Operating Room, Pool

    4 weeks ago

    Rockwall, United States Surgical Care Affiliates, LLC Full time

    Registered Nurse Operating Room, Pool - Texas Health Surgery Center RockwallOverview Today, SCA Health has grown to 11,000 teammates who care for 1 million patients each year and support physician specialists holistically in many aspects of patient care. Together, our teammates create value in specialty care by aligning physicians, health plans and health...

  • Registered Nurse PreOp PACU

    10 hours ago

    Rockwall, United States United Surgical Partners International, Inc Full time

    Welcome to Baylor Scott & White Surgicare Rockwall, where health and care are woven together seamlessly to provide exceptional outpatient surgical services!Baylor Scott & White Surgicare Rockwall is seeking a Registered Nurse to join our PreOp PACU team!!!Registered Nurse PreOp PACU at Baylor Scott & White Surgicare Rockwall:The RN Pre-op/PACU is a...

  • Director of Nursing

    2 weeks ago

    Rockwall, United States SCA Health Full time

    Overview:Today, SCA Health has grown to 11,000 teammates who care for 1 million patients each year and support physician specialists holistically in many aspects of patient care. Together, our teammates create value in specialty care by aligning physicians, health plans and health systems around a common goal: delivering on the quadruple aim of high-quality...

  • RN PreOp PACU

    2 weeks ago

    Rockwall, United States SCA Health Full time

    Overview:Today, SCA Health has grown to 11,000 teammates who care for 1 million patients each year and support physician specialists holistically in many aspects of patient care. Together, our teammates create value in specialty care by aligning physicians, health plans and health systems around a common goal: delivering on the quadruple aim of high-quality...

  • RN Operating Room

    2 weeks ago

    Rockwall, United States SCA Health Full time

    Overview:Today, SCA Health has grown to 11,000 teammates who care for 1 million patients each year and support physician specialists holistically in many aspects of patient care. Together, our teammates create value in specialty care by aligning physicians, health plans and health systems around a common goal: delivering on the quadruple aim of high-quality...

  • RN Operating Room

    2 weeks ago

    Rockwall, United States SCA Health Full time

    Overview:Today, SCA Health has grown to 11,000 teammates who care for 1 million patients each year and support physician specialists holistically in many aspects of patient care. Together, our teammates create value in specialty care by aligning physicians, health plans and health systems around a common goal: delivering on the quadruple aim of high-quality...

  • Registered Nurse Operating Room, Pool

    2 weeks ago

    Rockwall, United States SCA Health Full time

    Overview:Today, SCA Health has grown to 11,000 teammates who care for 1 million patients each year and support physician specialists holistically in many aspects of patient care. Together, our teammates create value in specialty care by aligning physicians, health plans and health systems around a common goal: delivering on the quadruple aim of high-quality...

  • Dispatcher - Welborn Garage

    4 weeks ago

    Rockwall, United States Welborn Garage Doors Full time

    Job DescriptionJob DescriptionDispatcherHeath, TXReports to: Sales ManagerWelborn attracts team members that dedicate themselves to providing a seamless and positive experience for every Welborn customer. The dispatcher is educated in all that Welborn has to offer and providing direction for customers and technicians. The dispatcher provides wins for the...

  • Certified Surgical Technologist FT

    1 day ago

    Rockwall, United States United Surgical Partners International Inc (USPI) Full time

    Welcome to Baylor Scott & White Surgicare Rockwall, where health and care are woven together seamlessly to provide exceptional outpatient surgical services! Baylor Scott & White Surgicare Rockwall is seeking a Certified Surgical Tech to join our team!!! Certified Surgical Tech at Baylor Scott & White Surgicare Rockwall:Anticipates the needs of the...

  • Dispatcher 3rd Shift

    4 weeks ago

    Rockwall, United States Pratt Retail Specialties Full time

    Job Description Dispatcher - 3rd Shift - M-F - 10p-6a The Dispatcher is responsible for all driver load assignments and other delivery service tasks for the fleet supporting the operations. Essential job responsibilities: Communication: Daily communication with 20+ CDL drivers, yard spotters, local delivery drivers and overthe-road drivers. Work...

  • Host - Rockwall Chili's - No Experience Required

    2 weeks ago

    Rockwall, United States Brinker International Full time

    Role Overview Our Hosts begin each experience for every Guest that walks into our restaurants by providing hospitality and service that is absolutely Chili's. If you take pride in providing a warm welcome and love making people feel special, then we want to hear from you! * Fast hiring process * Flexible part-time or full-time schedule * Growth...