HVAC Customer Service Rep

1 month ago

Milford, United States Modern Heating and Air Full time
Job DescriptionJob Description

Modern Heating and Air in Milford, CT is looking to hire a full-time Customer Service Rep - Dispatcher. We pay $18 - $23.50 per hour, depending on experience, and provide great benefits including medical, dental, vision, a 401(k) plan with profit sharing, holiday pay, vacation pay, company-provided uniforms, training and development programs, and a great work environment with steady work and an existing customer base. The schedule is full-time Mon - Fri 8 am - 5 pm.

ABOUT MODERN HEATING & AIR CONDITIONING

We are a fully licensed local heating and air conditioning services company that's been serving residents of the Southern Connecticut area for over three decades. Our team provides expert residential and commercial HVAC services, including repairs, maintenance, installation, and replacement of both heating and air conditioning systems, indoor air quality solutions, and more. Some of our top priorities include attention to detail with superior craftsmanship and reliable service that our customers can count on time and again.

We believe that having a fulfilling career means not just loving what you do but also doing it alongside people you admire, which is why we strive to offer a family-like work atmosphere where our employees feel respected, valued, and sincerely cared for. Excellent pay and benefits are a couple of the other ways we show our employees that they are highly appreciated.

JOB RESPONSIBILITIES

  • Answer inbound phone calls, emails, & texts
  • Make outbound phone calls as needed to existing customers ONLY
  • Schedule and coordinate all service calls/follow-up appointments as calls are received
  • Maintain dispatch board for service techs using ServiceTitan software
  • Manage customer membership plans
  • Enter customer information quickly and accurately
  • Track recommendations for the service department and make follow-up calls
  • Answer phones for all departments

QUALIFICATIONS

  • HVAC office experience and ServiceTitan experience are a plus
  • Experience with customer service, ability to be patient, and polite phone etiquette.
  • Computer skills
  • Organized and motivated with a positive attitude
  • The ability to stay on task and be reliable is a must

If this sounds like the right opportunity for you, apply today with our initial 3-minute, mobile-friendly application

Location: 06460



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