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Membership Services Representative

3 months ago

Spokane, United States YMCA of The Inland Northwest Full time
Job DescriptionJob Description

OUR CULTURE:

At the Y, you can channel your passion into a lifelong career helping to deliver positive change. Every day, our staff – of all ages and from all walks of life – work to bridge the gaps in community needs by nurturing the potential of youth and teens, improving our community’s health and well-being, and providing support to our neighbors, by serving others, building strong relationships, and incorporating our YMCA values into our everyday work.

POSITION SUMMARY:

This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living, and social responsibility. The Membership Service Representative delivers exceptional customer service levels in accordance with the values, mission, and policies of the YMCA of the Inland Northwest. The MSR ensures visitor satisfaction and retention through outstanding service orientation and maintaining a friendly, courteous, accurate and highly efficient atmosphere.


Scheduling:

Weekdays: various hours noon-9:00 pm

Weekends: Saturday various hours 7:00am - 5:00 pm, Sunday 10:00 am - 5:00 pm

ESSENTIAL FUNCTIONS:

  1. Use proficiency in all YMCA programs, facilities, services, software programs, and memberships to process, update, and complete registration for membership enrollment and program activities
  2. Greet YMCA members and staff entering establishment, determine nature and purpose of visit, and direct or escort them to specified destinations
  3. Maintain a friendly, professional demeanor in person and on the phone while handling inquiries or complaints from YMCA members or prospective members.
  4. Accept and process cash transactions for all YMCA programs, services, and sales, maintaining and reconciling a till drawer each day.
  5. Provide comprehensive tours of the YMCA facility upon request, utilizing program and facility knowledge to deliver an informational visit and encourage membership enrollment.
  6. Build and maintain effective and positive relationships with YMCA members, participants, and other staff.
  7. Follows all safety, emergency, and child abuse prevention policies, procedures, and standards as established and implemented by law, and the Y. Reports and maintain proper documentation of incidents/accidents as they occur.
  8. Actively participates in annual fundraising campaign events and projects, encouraging staff and members to get involved in the promotion of YMCA programs, memberships, and collection of donations


QUALIFICATIONS:

  • High School Diploma or GED required
  • One to two years of experience working with the public and cash handling
  • Proficiency with standard business software computer operations
  • Detail oriented and strong organizational and communication skills
  • Completion of YMCA program-specific certifications upon hire
  • Ability to relate effectively to diverse groups of people from all social and economic segments of the community

WORK ENVIRONMENT & PHYSICAL DEMANDS:

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is regularly required to interact with others through oral comprehension and expression
  • The employee is regularly required to engage in active listening and speech recognition
  • The employee is regularly required to use computers and telephones
  • The employee is often required to move around the facility
  • Specific vision abilities required by this job include near vision
  • The noise level in the work environment is usually moderate

DIVERSITY STATEMENT

The YMCA of the Inland Northwest commits to being an inclusive organization for all. Driven by our mission and values of Caring, Honesty, Respect and Responsibility we actively work to close equity gaps for marginalized and underserved groups. We are inspired to elevate social justice issues facing our community, remove systemic barriers, welcome cultural diversity, and create equity for those in greatest need. Through collaboration with our diverse community partners together we work to effect meaningful change. In all things, we are dedicated to ensuring our Y is a safe, welcoming place for all people to be, belong, and become. The YMCA of the Inland Northwest provides Equal Employment Opportunities (EEO) to all employees and applicants.

STARTING PAY: $16.28/hr

WHAT YOU GET FROM WORKING AT THE YMCA:

  • Frequent opportunities to makes a difference in the lives of youth, adults, and senior members
  • Free individual YMCA membership (