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Customer Experience Representative

3 months ago

Rockaway, United States electroCore Inc. Full time
Job DescriptionJob DescriptionDescription:

Our mission is simple—To help people achieve their wellness goals so they can live their best lives. We are doing this through innovative advances in technology and state-of-the-art products that maximize personal potential.


Headquartered in Rockaway, NJ, we have an exciting opportunity for a Customer Experience Associate to join our growing team supporting customers in their use of our non-invasive vagus nerve stimulator, Truvaga as well as other Truvaga Brand products. The successful candidate will be responsible for providing product training and education to our US customer base in addition to supporting the commercial team with administrative tasks.


Proactively and reactively support all customers through providing:

1) Product education

2) Order support

3) nVNS device use training

4) App support


Primary Job Responsibilities:


  • Sales Order troubleshooting, and data reporting
  • Support Territory Business Managers (sales executives) with account set up and order pull through
  • Answer inbound customer service phone calls and emails
  • Log all inbound and outbound interactions with customers within CRM tool (SalesForce)
  • Training and support of customer’s use of Truvaga nVNS device
  • Truvaga Plus App support
  • Customer support of all other Truvaga Brand products
  • Product return processing
Requirements:

This role will suit someone interested in health and well-being, and who is passionate about

helping others. Key attributes are compassionate communicator, effective listener, creative

problem solver, attention to detail, people oriented, positive, patient, self-controlled, team-player.


Skills / Qualifications:


  • Excellent communication skills
  • A background in health-care is preferred
  • An ability to consistently deliver quality customer service
  • An effective listener
  • A high degree of professionalism
  • Meticulous attention to detail
  • Aptitude and willingness to learn quickly and cross train
  • Proficient in Microsoft Office, Zoom, FaceTime, Teams
  • Experience with SalesForce a plus
  • Knowledge of Apple and Android phone operating systems a plus

electroCore, Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.