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Front Desk

2 months ago

Mason City, United States Community Health Center of Fort Dodge, Inc Full time
Job DescriptionJob Description

We are seeking a Bilingual Front Desk Receptionist to join our Mason City team. The ideal candidate will be able to work in a fast-paced environment and demonstrate exceptional multitasking abilities. To be successful as a patient representative you must be able to facilitate and coordinate communication between patients, family members, and medical staff.

Duties include but are not limited to:

  • Greet and direct patients as they enter the clinic.
  • Perform administrative and clerical duties, such as filing paperwork, when necessary.
  • Answer inbound calls when needed, routing calls to the appropriate department.
  • Answer, investigate, and/or direct patient inquiries or complaints to the appropriate medical staff member.
  • Make appointments as requested by patients.
  • Perform timely and accurate registration, sign-in/check-in functionality notification of patient arrival of all patient types
  • Assist patients in filling out patient history forms, consent forms, and payment contract forms, when necessary.
  • Obtain patients’ addresses, contact details, insurance information.
  • Preform insurance verification, and enter it in their EMR
  • Receive and process cash and credit card payments for medical services rendered.
  • Review patient accounts, identify delinquent accounts, and collect overdue payments.
  • Keep a balanced money drawer.
  • Accept deliveries made through the front door and distribute accordingly
  • Maintain confidentiality at all times.

Qualifications:

  • High School Diploma or GED.
  • Basic computer and data entry skills.
  • Professional manner and appearance.
  • Strong interpersonal and communication skill
  • Bilingual (Spanish / English)

Community Health Center is committed to fostering, cultivation, and preserving a culture of Diversity, Equity, and Inclusion (DEI)

Our human capital is our most valuable asset. The collective sum of the individual differences, life experiences, knowledge, invitingness, innovation, self-expression, unique capabilities, and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation and company’s achievement as well.

We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.