Current jobs related to Network Operations Center Technician - Portsmouth - FirstLight Fiber, Inc

  • IT Support Technician in Portsmouth, Rhode Island

    1 week ago

    Portsmouth, United States Virtual Service Operations Full time

    Are you looking to take the next step in your IT Career? Let's chat and see if we are a good match! Opportunity:Virtual Service Operations is searching for IT Support Technicians to temporarily join our team and help us support one of our great clien Support Technician, Technician, IT, Technical Support, Client Support, Operations, Technology

  • Center Based Behavior Technician

    4 weeks ago

    Portsmouth, United States The Stepping Stones Group Full time

    ABA Center-Based Behavior Technician Let us help you shape your new career, one step at a time! Do you enjoy working with kids? Are you seeking a new career in healthcare with a stable, expanding company that truly values and supports its team members? Community Autism Services, a division of The Stepping Stones Group, is urgently hiring for Behavior...

  • Guitar Repair Technician

    2 days ago

    Portsmouth, Virginia, United States Guitar Center Full time

    {"h1": "Guitar Center Repair Technician Job Description", "p": "At Guitar Center, we're passionate about music and committed to helping our customers find their unique sound. As a Guitar Center Repair Technician, you'll play a critical role in ensuring our customers' instruments are in top condition, providing exceptional customer service, and contributing...

  • Dialysis Technician

    1 week ago

    Portsmouth, Virginia, United States FRESENIUS MEDICAL CENTER Full time

    Job SummaryWe are seeking a highly skilled and compassionate Dialysis Technician to join our team at Fresenius Medical Center. As a Dialysis Technician, you will play a critical role in providing safe and effective dialysis therapy to patients under the direct supervision of a licensed nurse.Key ResponsibilitiesAssist patients with dialysis treatment,...

  • Guitar Repair Technician

    5 days ago

    Portsmouth, Virginia, United States Guitar Center Full time

    {"h1": "Guitar Center Repair Technician Job Description", "p": "At Guitar Center, we're passionate about music and committed to helping our customers find their own individual sound. As a Repair Technician, you'll play a critical role in delivering exceptional customer experiences and ensuring our customers' instruments are in top...

  • Guitar Repair Technician

    5 days ago

    Portsmouth, Virginia, United States Guitar Center Full time

    {"h1": "Guitar Center Repair Technician Job Description"} At Guitar Center, we're passionate about empowering musicians and music enthusiasts to create and share their music. As a Guitar Center Repair Technician, you'll play a vital role in helping our customers bring their musical visions to life. Job Summary We're seeking a skilled and detail-oriented...

  • Guitar Technician

    1 week ago

    Portsmouth, Virginia, United States Guitar Center Full time

    About Guitar CenterGuitar Center is a world-renowned music retailer that embodies the spirit of creativity and music. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy of creating music.Job OverviewWe are seeking a skilled Guitar Technician to join...

  • Vice President of Clinical Operations

    2 days ago

    Portsmouth, Virginia, United States The Las Olas Network LLC Full time

    {"title": "Vice President Clinical Operations", "description": "Lead Clinical Operations at The Las Olas Network LLCThe Las Olas Network LLC is seeking a seasoned Vice President of Clinical Operations to spearhead the delivery of high-quality, efficient, and patient-centered care across New England. Reporting directly to the President of Primary Care, this...

  • Guitar Repair Technician

    5 days ago

    Portsmouth, Virginia, United States Guitar Center Full time

    {"h1": "Guitar Center Repair Technician Job Description"} At Guitar Center, we're passionate about empowering musicians and music enthusiasts to create and share their music. As a Guitar Center Repair Technician, you'll play a vital role in helping our customers bring their musical visions to life. Job Summary We're seeking a skilled and detail-oriented...

  • Guitar Repair Technician

    4 days ago

    Portsmouth, Virginia, United States Guitar Center Full time

    Unlock Your Musical Potential with Guitar CenterAt Guitar Center, we're passionate about empowering musicians and music enthusiasts to reach their full potential. As a Repair Technician, you'll play a vital role in helping our customers achieve their musical goals.Key Responsibilities:Provide exceptional customer service, ensuring a positive experience for...

  • Guitar Repair Technician

    1 week ago

    Portsmouth, New Hampshire, United States Guitar Center Full time

    Join Our Team as a Guitar Repair TechnicianGuitar Center is a world-renowned music retailer that embodies the spirit of creativity and music. We're seeking a skilled Guitar Repair Technician to join our team and contribute to our mission of developing and nurturing lifelong musicians.Key Responsibilities:Provide exceptional customer service by ensuring a...

  • Guitar Repair Technician

    2 days ago

    Portsmouth, Virginia, United States Guitar Center Full time

    Job Title: Guitar Repair TechnicianGuitar Center is seeking a skilled Guitar Repair Technician to join our team. As a key member of our repair team, you will be responsible for providing exceptional customer service and delivering high-quality repair services on customer-owned instruments.Key Responsibilities:Interact with customers to understand their...

  • Operating Room Technician

    3 weeks ago

    Portsmouth, Virginia, United States AIMS Locum Tenens LLC Full time

    Job OverviewAIMS Locum Tenens LLC is seeking a skilled Surgical Technologist to provide comprehensive support in the Operating Room (OR) at a prestigious medical facility. The successful candidate will be responsible for ensuring the preparedness of the OR, maintaining equipment functionality, and supporting sterile processing and office automation within...

  • Network Engineer

    3 weeks ago

    Portsmouth, Virginia, United States Apex Systems Full time

    Job Summary:We are seeking a highly skilled Network Engineer to join our team at Apex Systems. As a Network Engineer, you will be responsible for providing technical advice and assistance during the planning phase of a deployment or exercise and coordinating swift solutions to networking problems during the execution phase.Key Responsibilities:Provide...

  • Vice President Clinical Operations

    3 days ago

    Portsmouth, United States The Las Olas Network LLC Full time

    The Las Olas Network has been engaged by a mission-based healthcare provider to assist in identifying a Vice President of Clinical Operations to lead their Advanced Primary Care teams across New England. Reporting directly to the President of Primary Care, this role ensures the delivery of high-quality, efficient, and patient-centered care while meeting key...

  • PRN Radiology Technician

    2 months ago

    Portsmouth, United States New England Center for Orthopaedic Surgery Full time

    Description IntroductionDo you have the career opportunities as a PRN Radiology Technician you want with your current employer? We have an exciting opportunity for you to join New England Center for Orthopaedic Surgery which is part of the nation's leading provider of healthcare services, HCA Healthcare.BenefitsNew England Center for Orthopaedic Surgery...

  • Cleaning Operations Technician

    4 weeks ago

    Portsmouth, Virginia, United States Harbor Point Behavioral Health Center Full time

    Harbor Point Behavioral Health Center is in search of a committed Environmental Services Associate to uphold a pristine and hygienic atmosphere within our establishment. Become a part of our team dedicated to ensuring a safe and inviting environment for our residents, staff, and visitors.Key Responsibilities:Maintain the facility in a clean, organized, and...

  • Radiology Technician PRN

    3 days ago

    Portsmouth, New Hampshire, United States New England Center for Orthopaedic Surgery Full time

    PRN Radiology Technician Job SummaryWe are seeking a dedicated Radiology Technician to join our team at New England Center for Orthopedic Surgery, a cutting-edge ambulatory surgery center in Portsmouth, New Hampshire. As a PRN Radiology Technician, you will play a vital role in providing quality patient care and contributing to our team's success.Key...

  • PRN Radiology Technician

    4 weeks ago

    Portsmouth, United States New England Center for Orthopaedic Surgery Full time

    Description Introduction Do you have the career opportunities as a PRN Radiology Technician you want with your current employer? We have an exciting opportunity for you to join New England Center for Orthopaedic Surgery which is part of the nation's leading provider of healthcare services, HCA Healthcare. Benefits New England Center for Orthopaedic Surgery...

  • PRN Radiology Technician

    4 months ago

    Portsmouth, United States New England Center for Orthopaedic Surgery Full time

    Description IntroductionDo you have the career opportunities as a PRN Radiology Technician you want with your current employer? We have an exciting opportunity for you to join New England Center for Orthopaedic Surgery which is part of the nation's leading provider of healthcare services, HCA Healthcare.BenefitsNew England Center for Orthopaedic Surgery...

Network Operations Center Technician

3 months ago

Portsmouth, United States FirstLight Fiber, Inc Full time
Job DescriptionJob Description

FirstLight Fiber is seeking a technically savvy telecom professional to join our growing Network Operations Center (NOC), working with the most advanced technology in the industry.

The NOC Technician position provides technical support to Enterprise, Carrier, Carrier-Mobility, Wholesale and Residential customers. This position works cross-functionally with customers, internal resources, equipment vendors, carriers, and field operations to resolve issues in production network and telecommunications systems. Participates under general supervision, possesses, and demonstrates basic knowledge and familiarity with assigned job functions and responsibilities, may require training and detailed instructions for assigned tasks as necessary. This position has the flexibility to offer weekend, night, and day shifts.


ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Operate and support in a 24x7 Network Operations Center; this includes shift work and off-peak coverage.

• Investigate, document, and diagnose trouble calls to resolve service affecting issues across multiple service platforms including but not limited to DSL, T1, Carrier Ethernet and Internet services.

• Participate in a technical call queue. Responsible for documenting information on all incoming calls in a ticketing system to track issue counts and response and resolution time.

• Responsible for taking calls from external departments and collaborate in troubleshooting where that be with Field Services or back-office Engineering.

• Trouble ticket handling (create, resolve, escalate and directing through to resolution).

• Responsible for triage troubleshooting & circuit isolation with reported service affected issues.

• Troubleshooting Firstlight provided onsite CPE to confirm power, link, port shaping, configuration, events logs, etc.

• Responsible for test calls within triage troubleshooting to isolate reported issue to single user issue or call path or widespread issue affecting larger scope of service.

• Triage troubleshooting from the COLO to the customer handoff device/ DMARC over all Firstlight provided services (copper, Fiber, Type II, NNI services)

• Assigned follow up with tickets after active investigation completed & ticket status is monitoring or needing follow up after repair restoral completed.

• Assigned follow up with Type II, underlying carrier & tickets dispatched to Field services for follow up thru the life of the ticket.

• Basic CPE configuration & replacement (Hpbx phones, managed routers for Hpbx services)

• Develop extensive knowledge of the Company’s products and services to better assist customers.

• Oversee and participate in network maintenance with support teams; ensure customers are informed of maintenance activities and confirm service restoration after completion of maintenance.

• Enhance department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to the company.


QUALIFICATIONS, KNOWLEDGE, and SKILLS:

• Excellent written and verbal communication skills are required. Detail oriented, highly organized.

• Strong solution-finding skills

• Regular, consistent, and punctual attendance. Must be able to work nights and weekends as necessary.

• Be able to follow instructions, take notes and perform tasks consistently.

• Basic knowledge of Ethernet and IP required. Successful candidate will have a fundamental understanding of layers 1-4 of the OSI Model.

• Familiarity with Network Edge, Transport and Access technologies (SONET, DSL, GPON, Active Ethernet).

• Familiarity with one of the following vendors platforms is a plus:

o Adtran, Ciena (One Control), Cyan (Planet Operate), Cisco, Calix, Telco Systems (EdgeGenie), Tellabs, Adva, Meta


EDUCATION and/or EXPERIENCE:

• Bachelor’s Degree in a technical field with 2-3 years relevant telecommunications experience or associate degree in a technical field with network related coursework.

• 1-5 years of relevant telecommunications/technical customer engagement experience


CERTIFICATES, LICENSES, REGISTRATIONS:

• Associate level technical certifications are a plus.

• CCNA or similar level industry certification preferred but not required.


About FirstLight:

FirstLight, headquartered in Albany, New York, provides fiber-optic data, Internet, data center, cloud and voice services to enterprise and carrier customers throughout the Northeast connecting more than 13,000 locations in service with more than 125,000 locations serviceable by our more than 25,000-route mile network. FirstLight offers a robust suite of advanced telecommunications products featuring a comprehensive portfolio of high bandwidth connectivity solutions including Ethernet, wavelength, and dark fiber services as well as dedicated Internet access solutions, data center, cloud and voice services. FirstLight’s clientele includes national cellular providers and wireline carriers and many leading enterprises, spanning high tech manufacturing and research, hospitals and healthcare, banking and financial, secondary education, colleges and universities, and local and state governments.

Equal Opportunity Employer:

FirstLight is committed to cultivating and preserving a culture of diversity, equity and inclusion. We recognize that our differences are assets that strengthen us as a team, and FirstLight is committed to fostering an environment where everyone feels welcomed, valued, respected and recognized. FirstLight Fiber is an equal opportunity employer. In accordance with state and federal laws, FirstLight’s equal opportunity policy is that all applicants and employees are treated equally by the company with respect to employment opportunities, regardless of race, color, religion, sex, sexual orientation, disability, or veteran status or veteran disability.

Why Join Us:

  • Cutting-Edge Technology: Be part of a dynamic organization at the forefront of fiber-optic technology and telecommunications solutions.
  • Network Expansion: Contribute to our ongoing growth and expansion, connecting more locations and delivering innovative services.
  • Diverse Clientele: Work with a broad range of clients, including national providers, leading enterprises, and institutions across various industries.
  • Inclusive Workplace: Join a diverse and inclusive workplace where your skills and talents are valued.

Join us in shaping the future of our dynamic telecommunications company and making a difference in the world through telecommunications. Your expertise and leadership can help us achieve our goals and empower our employees to thrive.