Customer Care Manager

4 weeks ago

Franklin, United States BrightStar Care Full time
Job DescriptionJob Description

Join the BrightStar Team as a Customer Care Manager and Shine

Monday - Friday 8:00am - 4:30pm

Are you looking for a position where you can make a difference in people's lives? At BrightStar Care, our staff positively impact the lives of our clients and patients each and every day.

Scheduling Manager Responsibilities:

  • Maintain all scheduling of caregivers and respond to situations where scheduling conflicts, emergencies and/or “call-ins” occur.
  • Communicate timely and positively any caregiver changes and updates to the schedules ahead of the scheduled time, with the client/family.
  • Scheduling and care coverage – supports and uses all technology tools and resources to ensure proper business processes; schedules staff to meet client care needs and minimize non-billed overtime; ensures on-call phone and assigned staff are properly trained and available as needed.
  • Supervises, educates and coaches direct care staff (caregivers and Certified Nursing Assistants), as directed by the Director of Nursing.
  • Assists with the intake of new clients and informs potential clients of our services and reasons to utilize BrightStar over other agencies.
  • Assists the Director of Nursing with assessing the competency of staff to promote quality, continuity and safety of a client’s care.
  • Participates in on call rotation with other office staff.

Here are some of the benefits we offer:

  • Medical, Dental, Vision, Life Insurance & PTO
  • Weekly pay w/direct deposit
  • 40lk with matching funds
  • Flexible spending account
  • Health savings account

Qualifications:

  • High School diploma required.
  • Minimum of one year of managerial experience.
  • Minimum of two years of experience in customer service in healthcare – physician practice, hospital, medical staffing, home health etc.
  • Excellent communication skills with the ability to communicate in a professional empathetic manner.
  • Problem solver with the ability to be an innovative and creative thinker.
  • Valid driver’s license: valid stat required proof of auto insurance.

Candidate must have demonstrated alignment and experience in successfully living the BrightStar Care Core Values:

  • Be Open and Honest: Approachable, Fun, Unflappable, Kind, Empathetic
  • Serve with Passion: Help First, Confident Yet Humble, For the Greater Good, Make a Real Difference
  • Do the Right Thing: Honest, Ethical, Tell the Truth
  • Do What You Say: On Time, Finish What You Start, Accountable, Take Responsibility
  • Make it Great: Continuous Improvement, Exceed Expectations, Bring Out the Best in Others, Detail Oriented

Equal Opportunity Employer

BrightStar Care is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. BrightStar Care participates in E-Verify.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email BrightStarHR@brightstarcare. com.


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