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Senior Collections Associate

4 months ago

Nashville, United States Engage Search, LLC Full time
Job DescriptionJob DescriptionSenior Collections Associate One of our shared services clients is looking to add a Senior Collections Associate to their team This individual will need strong Excel Skills and a strong Collections background. This will be B2B collections.
Essential Duties and Responsibilities
  • Process and distribute monthly statements to clients, with follow-up on outstanding balances according to established departmental procedures and deadlines.
  • Manages outstanding invoice status and interfaces with outside parties on collection matters and dispute resolution.
  • Timely completion of ImageRight tasks and processes.
  • Provides FP&A necessary reporting to calculate aged-based write-offs.
  • Provides ad hoc reporting and analysis.
  • Identifies opportunities to enhance and improve systems & operations within the organization.
  • Serves as backup for other members of collections team.
  • Provides excellent and considerate customer service by maintaining positive effective internal and external customer relationships.
  • Proactively coordinates with sales and senior management when necessary to accelerate the collection process.
  • Maintains timely contact with staff, agency accounting departments, and collection agencies on receivable matters.
  • Follows production, productivity quality, and customer-service standards.
Qualifications Education and/or Experience
  • High school diploma or GED equivalent required. An associate degree preferred.
  • Minimum 2 years of experience in accounting or related field.
  • General understanding of Accounts Receivable reports.
  • Strong written and verbal communication skills.
  • Effectively respond to questions from managers, clients, and customers.
  • Ability to solve practical problems and deal with limited standardization.
  • Recreate accurate timeline of events with cash reconciliation backup.
  • Proficient knowledge of Microsoft Office, with an emphasis in Excel.