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Full Time Float Member Service Representative/Travelling Teller

4 months ago


Grand Rapids, United States Members First Credit Union Full time

** Full Time Float Member Service Representative/Travelling Teller**

**Job Category****:** MEMBER SERVICE **Requisition Number****:** FULLT001249 Showing 1 location **Job Details**

**Description**

***Members First Credit Union***

**JOB DESCRIPTION**

**Float Member Service Representative**

**(Non-Exempt)**

**Reports to: Branch Operations Director**

**Position Overview:** The primary purpose of this position is to assist Members First Credit Union to deliver on its Mission: ***To encourage a better tomorrow.*** To achieve this mission the position must deliver on our brand promise: ***We believe in you. Our promise is to be*** ***trustworthy, caring, and enthusiastic to help you succeed.*** You will do this by living out our core values in every service contact to both internal and external members.

+ ***Trustworthy***

- We deliver excellence through knowledge.

- We can be depended upon to do the right thing.

- We believe in exceeding expectations.

+ ***Caring***

- We are committed to encouragement and the power of positivity.

- We respect all people, without judgment.

- We give the best of ourselves when we join together.

+ ***Enthusiastic***

- We are hardworking, passionate people.

- We encourage maximizing happiness and fun.

- We thrive by finding new ways to help.

.

**Major functions**:

* Deliver on the Credit Unions Promises in every service situation

* Develop and Maintain an effective level of product knowledge

* Identify members financial needs and recommend appropriate Credit Union solutions

* Maintain, operate, and balance a cash drawer daily

* Travel is required to various branch locations to cover shortages in staffing

**Member Service Representative:**

* Create opportunities for expanded member relationship by determining the needs for additional product and services and recommend appropriate Credit Union solutions

* Remind delinquent members that their payments are due

* Maintain Sales and Service Performance Expectations

* Process members cash and check transactions, to include deposits, withdrawals, check cashing and loan payments.

* Handle inquiries on members accounts, statements, and histories.

* Process check orders as needed

* Sell Visa Gift and Travel Cards and cashiers checks/money orders.

* Collect any fees as required for services.

* Answer phones and handle inquires.

* Process mail as needed

* Assist other departments with clerical duties as required.

**General Sales Expectations:**

* Successfully use effective Sales Champion skills and behaviors

* Build relationships with current and new members. Offer products and services that will help improve their financial wellbeing.

* Assist with the onboarding process that continues to build relationship with new members.

* Make sure members are being fully served

**Other:**

* Answer telephones and handle member inquiries

* Process mail as needed

* Attend education functions as required

* Other duties that may be assigned from time to time.

**Performance Standards:**

* Strive to exceed credit union, department, and personal goals

* Team oriented

* Dependable

* Highly organized

* Produces accurate work results

* Readily keeps others adequately informed

* Presents a professional image

* Maintains a high level of knowledge about credit union philosophy, products and services

**Education Requirements:**

* Minimum high school graduate or equivalent.

**Experience:**

* Ability to operate a 10 key calculator and a typewriter

* Six months previous cash handling experience

* Experience operating a personal computer

* Experience with Microsoft Word and Excel

* Ability to communicate with members and other staff clearly and concisely

* Good working knowledge of all credit union products and service

**Skills**

**Education**

**Required**

High School or better.

**Experience**

**Required**

Six months previous cash handling experience