Utility Damage Resolution Specialist

3 months ago

Fort Worth, United States Primoris Services Corporation Full time
Job DescriptionJob Description

Job Overview:

Primoris Services Corporation (“Company”) has an urgent need for a Utility Damages Resolution Specialist to join our Claims Management Group within Primoris’s Corporate Legal department. The ideal candidates will be highly energetic, thrive on the unknown of the day-to-day, take strong initiative, have strong organizational skills, be exceptional communicators, have an analytical and bold personality, and thrive in a fast-paced business environment. Background in utility damages, and/or general liability insurance will do exceptionally well in this role.

PRIMARY JOB RESPONSIBILITIES:

  • Manage and resolve third party utility damage and property damage claims brought against the Company.
  • Learn, understand, and be able to utilize state dig laws and statutes, 811 excavator requirements, NESC standards, CGA guidelines, etc. to defend and resolve demands from third parties (e.g., collection agencies)
  • Develop a professional working relationship with Operations groups across multiple states to gather needed documentation and information to resolve utility/property damage issues brought against the Company.
  • Effectively manage volume and workload of issues needing resolution which may include a high number of email communications and internal/external requests for information.
  • Conduct inbound/outbound daily calls to resolve utility damage issues with clients & third parties.
  • Negotiate and resolve issues with third parties via phone, email, and letters.
  • Follow handling procedures and strategies as detailed by the Director of Risk Management.
  • Use photographs, narratives, job costs, site sketches, locate tickets, and other components provided to visualize and understand the damage scene to defend liability accurately.
  • Collaborate with internal parties such as Operations and Accounts Payable, to drive incidents towards resolution.

EDUCATION & EXPERIENCE REQUIREMENTS:

  • Minimum of a high school diploma or equivalent
  • Knowledge of construction, cable industry, and/or utility locate industry is required.
  • Knowledge of B2B construction, claims, recovery or insurance claims negotiation and settlement process preferred.
  • 3-5 years of claims, recovery, and/or insurance industry experience is ideal.
  • Proficient in MS Word, Outlook, and Excel.
  • Exceptional writing and communication skills, with a heavy focus on phone and email.
  • Bi-lingual in Spanish is a plus.

Company Overview:

Primoris Services Corporation is a premier specialty contractor providing critical infrastructure services to the utility, energy, and renewables markets throughout the United States and Canada. Built on a foundation of trust, we deliver a range of engineering, construction, and maintenance services that power, connect, and enhance society. On projects spanning utility-scale solar, renewables, power delivery, communications, and transportation infrastructure, we offer unmatched value to our clients, a safe and entrepreneurial culture to our employees, and innovation and excellence to our communities. To learn more, visit www.prim.com and follow us on social media at @PrimorisServicesCorporation.

Benefits:

  • 401k w/employer match
  • Health/Dental/Vision insurance plans
  • Paid time off
  • 10 paid holidays
  • Stock purchase plan

EEO Statement:

We are an equal opportunity employer, and all qualified applicants will receive consideration
for employment without regard to race, color, religion, sex, national origin, disability status,
protected veteran status, or any other characteristic protected by law.

Agency Statement:

We are not accepting resumes from Third Party Recruiting Firms for this position. If you are an Agency or Search firm representative, contact the Primoris Talent Acquisition Manager directly for consideration. Primoris or its subsidiaries will not be responsible for any fees arising from the use of resumes and online response forms through this source. In addition, Primoris or its subsidiaries will not be responsible for any fees on unsolicited resumes that are submitted to any member of the Staffing or Operations team. Primoris has established an approved vendor program for this service and will only consider accepting submissions from those approved firms. For consideration in becoming an approved vendor, contact HR.

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