Practice Administrator for Holistic Medical Practice

2 weeks ago

Dover, United States Oceanside Physical Therapy Full time
Job DescriptionJob DescriptionBenefits:
  • 401(k) matching
  • Bonus based on performance
  • Employee discounts
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Wellness resources

Practice Manager: Oceanside Physical Therapy

Are you ready to lead a dynamic team and revolutionize the administrative operations of Oceanside Physical Therapy LLC? We seek a caring and passionate Practice Administrator to drive excellence in customer experience, employee success, and improve operations. Join us in creating a thriving environment where every interaction leaves a lasting impression Oceanside Physical Therapy is a leader in the Seacoast region helping people with pelvic and orthopedic dysfunctions heal and live their best lives. We are also a clinic that recently expanded to serve the Dover and Stratham communities and are now looking to rebuild our administrative team to serve these two clinics well. We are a passionate team, believe in one another, and prioritize our personal wellness while steadfastly upholding our high standards amidst the intricacies of the medical realm. Join us in embracing this inspiring journey of dedication and resilience.
As our Practice Administrator, you'll play a pivotal role in achieving our mission by focusing on three key areas:

  1. Elevated Customer Experience:
    • Utilize testimonials, key metrics, and surveys to continually evaluate and enhance the client experience.
    • Implement streamlined systems from intake to billing that prioritize efficiency, support, and user-friendliness.
    • Ensure clear and informative communication throughout each client's plan of care, exceeding their expectations every step of the way.
  2. Employee Success:
    • Foster a culture of happiness, engagement, and mutual respect among our staff.
    • Develop comprehensive administrative policies and procedures that are transparent and easily accessible.
    • Promote teamwork across all employee touchpoints, facilitating effective communication and solution-focused attitudes.
    • Implement efficient onboarding processes, establish clear accountability measures, and set performance metrics with rewarding incentives for receptionists, patient coordinators, and billing specialists.
  3. Smooth Operations:
    • Establish and maintain a high-level operating system for both of our locations, ensuring seamless daily operations.
    • Streamline processes, optimize workflows, and identify areas for improvement to enhance overall efficiency and effectiveness.

If you're a dynamic leader with a passion for excellence and a drive to make a difference, we want to hear from you Join us in shaping the future of our pelvic health physical therapy and wellness clinic and creating a positive impact on both our clients and our team. Apply now to become our Practice Administrator and embark on a rewarding journey with Oceanside Physical Therapy LLC

Job Duties and Responsibilities:

  • As the owner's trusted confidant, your pivotal role in leadership, cultural development, and operational intricacies is paramount. Your contribution ensures the seamless functioning of the company, freeing the owner to dedicate her energy to delivering exceptional patient care, shaping our vision, recruiting, and building vital community connections.
  • Your leadership and influence will be the driving force behind upholding our company's core values.

  • Supervise and Coach:
    • Your direct reports will be the following departments/positions
      • Reception
      • Patient Care Coordinator
      • VAs/support
      • Billing
      • Administrative Team Lead
      • Clinical Team Lead
      • Tide Team Lead
  • Policy Development: Craft comprehensive policies and procedures for administrative roles, aiding in hiring, onboarding, and accountability.
  • Training & Onboarding: Develop a 90-day training programs for all administrative positions, collaborating with leadership. Facilitate smooth onboarding processes.
  • Leadership Collaboration: Participate in weekly leadership meetings to address goals and challenges, contributing to solutions and action plans. Ensure all departments are meeting their goals and if not, find out why and develop solutions to improve and achieve
  • Documentation & Communication: Take meeting notes, compile action items, and distribute tasks with deadlines to relevant parties. Conduct monthly check-ins with staff to review progress and goals.
  • HR Support: Work with Blue Lion, our HR company, updating HR onboarding policies annually. Write and post job advertisements, conduct interviews, and facilitate final selections. Ensure accurate payroll and any other HR processes required for employee and company support.
  • Tech Support & Innovation: Organize technical issues, find support and research/implement tech solutions and automation.
  • Resource Management: Manage supply orders, track expenses, and make recommendations for cost-saving measures. Organize monthly compliance tasks and integrate compliance systems.
  • Company Organization & Communication: Evaluate organizational needs, update charts, and communicate vision to leadership. Monitor income collections for patient invoices.
  • Patient & Staff Engagement: Develop guidelines for patient engagement, including monitoring online reviews and ensuring new patient marketing efforts. Support staff engagement activities and community service initiatives.
  • Marketing: Work with our marketing team to integrate all internal and external messaging, newsletters and in house procedures align. Identify areas of need with the leadership team, marketing consultant and owner to strategize for the overall vision.
  • Clinic Compliance: Ensure all clinicians credentialing, licensing, and professional development requirements are met. Work with an external company to understand risks and needs for clinical compliance issues.
*College degree and previous experience managing teams necessary. We are looking for a leader who is a detailed, systems-based thinker. A person who finds solutions and can see opportunity in failure. Our website and YouTube channel can give a good picture of who we are as a group. We are looking forward to meeting you

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