Rental Associate/Technician

3 weeks ago


Randolph, United States Randolph Hardware Full time
Job DescriptionJob DescriptionBenefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discounts
  • Opportunity for advancement
  • Paid time off
  • Vision insurance

SUMMARY
  • The primary responsibility of the Rental Technician is to provide an exceptional customer service experience through well-maintained, reliable equipment and superior personal service to do-it-yourselfers and contractors. The technician performs maintenance and repair on rental equipment and checks for safe operation of safety devices while working in a safe, efficient and capable manner. The rental technician is also responsible for selling and repairing Stihl power equipment.
DUTIES & RESPONSIBILITIES
Customer Service:

  • Exhibits excellence in customer service in attitude and actions
  • Is well versed in the proper, safe, and effective operation of equipment
  • Instructs customers in proper and safe equipment operation
  • Loads large items for customers
  • Resolves customer concerns and complaints with equipment operation
  • Conducts self in the presence of customers in a manner which will retain a good opinion of the company
Equipment Service & Maintenance:
  • Be sure everything is "Ready to Rent"
  • Uses preventative maintenance techniques to avoid "breakdowns" during rentals
  • Spots equipment malfunctions
  • Conducts routine equipment safety checks
  • Performs infield maintenance on large and small equipment, if necessary
  • Keeps abreast of all changes in various models of equipment rented
  • Works in a safe manner at all times
Clear & Effective Communication:
  • Notifies Rental Manager of any damage, low fuel, or missing items
  • Notified Rental Manager if rental equipment/shop equipment is not in serviceable condition or constitutes a safety hazard
Cultivating a Postitive & Safe Workplace
  • Must complete all safety modules
  • Abides by OSHA and store instituted rules and programs for safe work
  • Resolves coworker disagreements in a professional manner
REQUIREMENTS:
  • Must be able to lift 70lbs
  • Must hold avaliddrivers license and possess a good driving record




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