Future Consideration- Experienced Commercial Lines Customer Service Representative

2 weeks ago

Austin, United States Watkins Insurance Group Full time
Job DescriptionJob DescriptionThe official title for this position is Commercial Service Advisor.

We are seeking an experienced Property and Casualty professional with an eye for verifying the accuracy of policies and endorsements on commercial accounts. As a Commercial Service Advisor, you will be primarily responsible for completing various duties and tasks which assist in servicing a book of business. For example, Service Advisors process new and renewal policies, endorsement requests, and Certificates of Insurance. In addition, Service Advisors speak with clients about billing questions and claims.

We will count on you to:

  • Be Customer Focused. You must make every client interaction stand out for its collaborative spirit and professionalism.
  • Be Analytical. You will review client information to ensure accuracy.
  • Be Organized. You will need to stay focused on different tasks and use your time effectively and efficiently to be proactive and meet deadlines.
  • Be Collaborative. Collaborate with your team to accomplish overall production, retention, and growth goals.

What you need to have:

  • An active Property and Casualty license issued by the Texas Department of Insurance is preferred but not required.
  • One year of servicing Commercial accounts or related experience. Two years preferred.
  • Knowledge of commercial insurance policies and coverages.
  • Proficiency in Microsoft Office Word, Excel, and Outlook.
  • Experience in Applied EPIC is preferred but not required.

What can you expect?

The culture at Watkins Insurance Group is about building relationships with each other, our clients, and our community. We adhere to our core values to sustain a culture of service. As a Watkins Insurance Group employee, you will receive a strong total reward package that includes competitive pay. In addition, all full-time employees are eligible to receive benefits on the first of the month following employment. We are proud to provide a benefits and work environment package to help our employees enjoy their work and life.

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