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Social Media Moderator

2 months ago

Albany, United States Aram Meem Full time
Job DescriptionJob DescriptionSalary:

ToYou is a leading online Saudi food ordering and delivery super-app with one of the largest and most comprehensive networks of merchants across the Kingdom of Saudi Arabia. We seek to deliver all necessities across the Kingdom, whether they be from restaurants, supermarkets, pharmacies, or more.


At ToYou we aim to provide all our customers with a great experience by connecting them with thousands of merchants across Saudi Arabia, and we take great pride in our diverse team which represents different backgrounds, experiences, and visions. We truly value them and count them as a key factor to our success. So, if you are interested in joining a team full of intelligence, ambition, and great talent, ToYou is the right place for you.


We are looking for a Social Media Moderator to join our talented team. If you feel that this role is right for you, we would love to hear from you



Role responsibilities:


  • Community management: Monitoring, managing, handling, moderating, resolving customers’ queries coming from different Social Media and online channels, responding though SM platforms, tools, emails.
  • Maintaining the overall sentiment and the brand’s health.
  • Tracking results, making analysis or suggesting new ideas and solutions to optimize a current process.
  • Report, escalate and follow up with cross departments.
  • Following and maintaining SM policies and guidelines.
  • Developing and creating scripts/captions/content if required.
  • Creating and publishing content if required.
  • Any other tasks mandated by the management.



Role qualifications: 


  • Good communication skills.
  • Excellent English/Arabic verbal and writing skills.
  • Computer literate (MS Office)
  • Demonstrated work experience in a similar role of at least 6 months. 
  • University degree or diploma in a relevant discipline.
  • Proactive approach and ability to work in a team environment.



Additional information:


  • Rotation shifts and off days are applicable.



What we offer:


  • An attractive remuneration package.
  • Contemporary work environment.
  • Private medical insurance for employee and immediate family members.



Applicants are kindly requested to submit their CV in English.


All applications will be treated in strict confidence.