Outreach Case Manager

3 weeks ago

San Bernardino, United States Hope The Mission Full time $24
Job DescriptionJob Description

Hope the Mission is currently looking for an experienced Outreach Case Manager to come on board for a full time opportunity

Summary of Responsibilities

Operating throughout the County of San Bernardino, the City of San Bernardino for Homeless Street Outreach Program provides immediate case management support and intervention services to our community members experiencing homelessness in San Bernardino County. The program is facilitated by a 100% field-based, street base team who implement a whatever it takes approach to ensure the individuals served gain immediate access to needed services and support and are connected to long-term services.

As part of the Street Outreach Team, the Outreach Case Manager plays a key role in our work as one of the first points of contact for people experiencing homelessness. Utilizing Hope the Mission’s Street outreach integrated approach, they provide both outreach and engagement and case management services to quickly assess client needs, provide immediate interventions, and connect clients to appropriate services. Responsibilities of the Outreach Case Manager include:

Specific Duties

  • Responding to requests to outreach services.
  • Provide support and assistance to clients with accessing resources in the community.
  • Conduct daily street outreach to develop relationships and build rapport with clients to assist them with finding a home.
  • Conduct VI-SPDAT (Vulnerability Index-Service Prioritization Decisions Assistance Tool), on all new clients to connect them to proper intervention and services. Document results, complete match initiation form, and submit all paperwork to CES Coordinator.
  • Meet with established clients on a weekly basis to review, evaluate, and support goal completion.
  • Provide street based, mobile case management services to connect homeless clients to long-term supportive services.
  • Assist clients with the establishment of personal benefits including GR, SSI, TANF, Veterans Pension, etc.
  • Help clients obtain various forms of identification including birth certificates and social security cards.
  • Provide employment assistance, housing referrals, and health related assistance, as identified on the ISP.
  • Assist with applications for supportive and subsidized housing and prospect potential locations for affordable rental housing.
  • Provide ongoing information, referrals, linkages, and advocacy for all other identified needs.
  • Assisting with housing location, temporary financial assistance, and assistance with benefit applications and accessing health services
  • Providing crisis intervention services to the homeless community
  • Monitoring client progression through their HSP
  • Establish and maintain professional and positive relationships with staff, clients, and community providers.
  • Adhere to housing first and harm reduction model of peer advocacy with clients.
  • Conduct interactions with clients and other professionals in a respectful and courteous manner.
  • Listen attentively to client complaints and suggestions and address their issues fairly and professionally, coordinate with immediate supervisor for supervision.
  • Perform wellness check on existing clients and on all new referrals.
  • Assist and support clients in maintaining cooperative and effective relationships with fellow case managers and landlords.
  • Participate in staff meetings, trainings, conferences, program evaluation and program development.
  • May be dispatched via county-wide referral system as needed.
  • Must be able to operate a motor vehicle to perform the essential functions of the position.
  • Demonstrate cooperative and professional behavior at all times and maintain a professional appearance.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Duties

  • Perform any other duties, projects and responsibilities as assigned by the Regional Manager.
  • Maintain safety of participants, staff, volunteers, and visitors always diffusing potential disputes/confrontations.
  • Night deployments as requested by the County of San Bernadino and weekend deployments are a must.
  • Observe department guidelines to conduct personal business during breaks and lunch hours.
  • Project a positive professional image and adhere to organizational dress code.
  • Self identifies potentially unsafe systems/processes/situations and takes initiative to report to manager/supervisor.
  • Observe department guidelines concerning absences and reports such absences in accordance with departmental procedures.

Minimum Qualifications

  • Two (2) years of experience in healthcare, case management, homeless services, or working with vulnerable populations or a related field preferred.
  • All level of education and experience welcome.
  • Experience and general knowledge of working with individuals who may be mentally ill, HIV positive, and/or have chemical dependency issues is highly desired.
  • Excellent written and verbal skills Ability to speak sufficient Spanish to communicate with homeless clients.
  • Proven experience teaching Life Skills TB test required.

KNOWLEDGE AND SKILLS

  • Willing and able to work well with no- or low-income homeless individuals.
  • Have a high sense of morals and compassion for the homeless and their needs.
  • Demonstrates courtesy, mutual respect and compassion in dealing with others.
  • Initiates and presents positive solutions to problems.
  • Demonstrates effective working relations and works effectively as part of the team to facilitate the organization’s ability to meet goals and objectives.
  • Demonstrates a willingness to accommodate requirements or changing priorities in the workplace.
  • Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook).
  • Knowledge of how to work effectively in a harm reduction environment.


EEO: HOTV (Hope of the Valley) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HOTV complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, placement, promotion, recall, transfer, leaves of absence, compensation and training.


  • Case Manager/ Outreach and Engagement Coordinator

    3 months ago

    San Bernardino, United States Good Seed Community Development Corporation Full time

    Job DescriptionJob Description Are you looking to do meaningful and impactful work in the world with people you enjoy? Are you a great communicator? Do you enjoy helping others? If so, we are looking for you to join our team as an Outreach and Engagement Coordinator/Case Manager.WHO WE ARE:Our mission-driven organization focuses on doing meaningful and...

  • Case Manager/ Outreach and Engagement Coordinator

    3 months ago

    San Bernardino, United States Good Seed Community Development Corporation Full time

    Job DescriptionJob Description Are you looking to do meaningful and impactful work in the world with people you enjoy? Are you a great communicator? Do you enjoy helping others? If so, we are looking for you to join our team as an Outreach and Engagement Coordinator/Case Manager.WHO WE ARE:Our mission-driven organization focuses on doing meaningful and...

  • Outreach Case Manager

    4 days ago

    San Jose, California, United States PATH (People Assisting the Homeless) Full time

    About the JobWe are seeking a highly motivated and compassionate Outreach Case Manager to join our team at PATH (People Assisting The Homeless). As a key member of our Outreach Services team, you will play a vital role in assisting individuals experiencing homelessness to break the cycle of homelessness.Job SummaryThe Outreach Case Manager will provide...

  • Outreach Case Manager- Encampment

    2 weeks ago

    San Diego County, United States People Assisting The Homeless Full time

    Exempt Driving Required PATH is seeking candidates passionate about helping others make a positive change in their lives to join our Outreach Services team as the Outreach Case Manager- Encampment Resolution. ABOUT PATH Since its foundation in 4, PATH (People Assisting The Homeless) has pioneered bold and effective approaches to assist people...

  • Outreach Case Manager

    3 days ago

    San Jose, California, United States PATH (People Assisting the Homeless) Full time

    Job SummaryWe are seeking a highly motivated and compassionate Outreach Case Manager to join our team at PATH (People Assisting The Homeless). As a key member of our Outreach Services team, you will play a vital role in assisting individuals experiencing homelessness to break the cycle of homelessness.Key ResponsibilitiesConduct thorough intake and...

  • Outreach Case Manager

    3 days ago

    San Jose, California, United States PATH (People Assisting the Homeless) Full time

    About the Job**Job Summary**We are seeking a highly motivated and compassionate Outreach Case Manager to join our team at PATH (People Assisting The Homeless). As a key member of our Outreach Services team, you will play a vital role in assisting individuals experiencing homelessness to break the cycle of homelessness.Key Responsibilities:Conduct thorough...

  • Street Health Outreach BH Case Manager

    4 weeks ago

    San Leandro, United States Tiburcio Vasquez Health Center Full time

    Job DescriptionJob DescriptionThe Street Health Outreach program is an innovative project which identifies and assists people in the Central Alameda County who are experiencing homelessness and have chronic health and mental health needs. The Street Health Outreach Team supports clients to attain housing stability and improve health and well-being.Using a...

  • Street Health Outreach BH Case Manager

    1 month ago

    San Leandro, United States Tiburcio Vasquez Health Center Full time

    Job DescriptionJob DescriptionThe Street Health Outreach program is an innovative project which identifies and assists people in the Central Alameda County who are experiencing homelessness and have chronic health and mental health needs. The Street Health Outreach Team supports clients to attain housing stability and improve health and well-being.Using a...

  • Case Manager

    3 months ago

    San Bernardino, United States Molina Healthcare Full time

    CASE MANAGER REGISTERED NURSE for our CALIFORNIA Health Plan. Candidates must live in the state of California in Sacramento County, LA COUNTY, San Diego County, San Bernardino or Riverside COUNTY. Bilingual Spanish preferred. We are looking for an RN with at least 1 year of relevant Case Management experience. Ambulatory Case Management, OB GYN Case...

  • Outreach Case Manager- Encampment

    1 week ago

    San Diego, United States PATH (People Assisting the Homeless) Full time

    Job DescriptionJob DescriptionWHY WORK FOR US?We are mission and values driven and your contributions will make a difference. We make a positive difference in people's lives and help an average of 23 people per week to find a place to live.If you join us, you will be able to advocate for change while also working with influential people who effect...

  • Outreach and Engagement Coordinator/Case Manager

    3 months ago

    San Diego, United States The Good Seed CDC Full time $20 - $23

    Are you looking to do meaningful and impactful work in the world with people you enjoy? Are you a great communicator? Do you enjoy helping others? If so, we are looking for you to join our team as an Outreach and Engagement Coordinator/Case Manager. WHO WE ARE: Our mission-driven organization focuses on doing meaningful and impactful work in the world. We...

  • Outreach Case Manager

    3 months ago

    San Jose, United States PATH (People Assisting the Homeless) Full time

    Job DescriptionJob DescriptionWHY WORK FOR US?We are mission and values driven and your contributions will make a difference. We make a positive difference in people's lives and help an average of 23 people per week to find a place to live.If you join us, you will be able to advocate for change while also working with influential people who effect...

  • Case Manager

    1 month ago

    San Diego, United States PATH (People Assisting the Homeless) Full time

    Job DescriptionJob DescriptionWHY WORK FOR US?We are mission and values driven and your contributions will make a difference. We make a positive difference in people's lives and help an average of 23 people per week to find a place to live.If you join us, you will be able to advocate for change while also working with influential people who effect...

  • Community Outreach

    2 months ago

    San Bernardino, United States Creative Perspectives Management Full time

    Job DescriptionJob DescriptionCreative Perspectives Management partners with businesses to establish brands and improve loyalty with competent campaigns. We are dedicated to going the extra mile to ensure that our marketing strategies maintain well-established clients in diverse markets nationwide. Creative Perspectives Management is searching for an...

  • Community Outreach

    1 month ago

    San Bernardino, United States Creative Perspectives Management Full time

    Job DescriptionJob DescriptionCreative Perspectives Management partners with businesses to establish brands and improve loyalty with competent campaigns. We are dedicated to going the extra mile to ensure that our marketing strategies maintain well-established clients in diverse markets nationwide. Creative Perspectives Management is searching for an...

  • Community Outreach

    2 weeks ago

    San Bernardino, United States Creative Perspectives Management Full time $48,000 - $58,000

    Job DescriptionJob DescriptionCreative Perspectives Management partners with businesses to establish brands and improve loyalty with competent campaigns. We are dedicated to going the extra mile to ensure that our marketing strategies maintain well-established clients in diverse markets nationwide. Creative Perspectives Management is searching for an...

  • Outreach Specialist

    3 months ago

    San Francisco, United States Insight Housing LLC Full time

    DescriptionCompensation is $26.00/hour Benefits: Free Dental & Vision 19 Paid Holidays- Including 4 Mental Health Days (guaranteed paid holiday each month and most months a 3-day weekend! Retirement Plan with a match Paid Training 10-year anniversary sabbatical Flexible Spending Accounts Professional Development Allowance Paid Parental Leave benefit...

  • Outreach Specialist

    2 months ago

    San Francisco, United States Insight Housing LLC Full time

    DescriptionCompensation is $26.00/hour Benefits: Free Dental & Vision 19 Paid Holidays - Including 4 Mental Health Days (23 Paid Holidays in 2024!) 15 Vacation days & 10 Sick Days Annually Retirement Plan with a match Paid Training 10-year anniversary sabbatical Flexible Spending Accounts Professional Development Allowance Paid Parental Leave benefit...

  • Travel Nurse RN Case Manager

    3 days ago

    San Francisco, California, United States TotalMed Case Management Staffing Full time

    Job Title: Travel Nurse RN Case ManagerJob Type: Travel NursingLocation: NationwideJob Description:TotalMed Case Management Staffing is seeking a skilled Travel Nurse RN Case Manager to join our team. As a Travel Nurse RN Case Manager, you will be responsible for providing high-quality patient care and managing cases in a fast-paced healthcare...

  • Registered Nurse Case Manager

    3 days ago

    San Bernardino, United States Cabrillo Hospice Full time

    Job DescriptionJob DescriptionSalary: $50-$60 hourly Our Cause: ONGOING EXCELLENCECabrillo Hospice was created to serve; it’s as simple as that. We exist to be more than just health care. We believe that fostering a relationship with each patient and family, which is reflective of their life’s journey, is the key to not only the best care but actively...