Customer Service Representative

2 weeks ago

Abington, United States SchureMed Full time
Job DescriptionJob Description

If you're interested in working with a global company that started locally, and offers the ability to grow within, SchureMed could be the right fit for you. The Customer Service Representative position offers steady hours, holiday pay, benefits, and competitive wages. We have all the advantages of working for a global company while retaining all the charms of a locally owned small business.

This position requires someone who can resolve customer complaints and issues while maintaining a professional and calm demeanor. We want a reliable Customer Service Representative who can adapt and perform in a fast-paced environment, and who isn't afraid to take the initiative.


Summary - Job Responsibilities - Activities:

  • Perform account and order management to ensure customer relationship needs and business requirements are met.
  • Ensure proactive communication with customers, such as order acknowledgment, shipping information and delays.
  • Perform accurate and timely processing of all customer orders via email, phone, and fax.
  • Serve as the regular contact for customers for order and product-related inquiries.
  • Collaborate with third-party distribution partner to ensure accurate, on-time and efficient delivery of product.
  • Initiate Return Material Authorizations promptly and manage customer communication throughout the return process.
  • Monitor all forms of communication for potential complaints, forwarding relevant information immediately to Quality team.
  • Adhere to internal standards for customer service-related processes.
  • Ensure compliance with all corporate policies and quality system requirements.
  • Other duties as assigned.

Education - Experience:

  • Bachelor's degree preferred.
  • A minimum of 2 years Customer Service experience
  • Experience with manufacturing medical devices, preferred.

Required Skills and Competencies:

  • Excellent verbal and written communication skills.
  • Extensive knowledge of customer service procedures and principles.
  • Organized with attention to detail.
  • Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor.
  • Proficient in Microsoft Office Suite or related software.

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