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Entry Administration Support

4 months ago

Loveland, United States D.H. Pace Company, Inc. Full time
Job DescriptionJob Description

Do you like helping others? Are you a positive go-getter? Do you like a fun environment? Is your customer service greeted with a smile? If you are looking to be a part of a dynamic team and enjoy the business world of project creation, working with contractors and providing excellent customer service, we have a place for you

DH Pace Company, Inc. in Loveland, CO, is seeking an Entry Administration Support to help back our team. You will be a great representation of our company by communicating with our residential customers to ensure we have all the right paperwork needed to support our Residential Team.

This position requires excellent computer skills with the ability to multi-task in a fun fast-paced working environment. If that is you, we need you to join our team

Pay range for this position: From $20 an hour based on experience.

Job Responsibilities:

  • Work closely with executives, operations, and sales team by providing administrative support.
  • Backing up our receptionist by receiving calls from customers that require service/sales, identifying the type of call, and type of problem.
  • Transferring callers to the correct departments.
  • Enter information in the service ticket that allows the dispatcher to send a qualified technician to the job site with information about the problem prior to their arrival to the job site.
  • Gather accurate information from the customer to ensure accurate billing.
  • Promote all products, services, and quotes when appropriate.
  • Communicate with customers, supervisors, and other office personnel in an effective and timely manner and problem solving by using good judgement.
  • Enter sales orders and create projects for our installation team.
  • Verifying information on signed quotes, purchase orders, and contracts
  • Send appropriate documents to our legal team for review and get any changes back to our customers.
  • Ensure we have received executed copies after moving projects along to installation.
  • Collect deposits when necessary.
  • Attend weekly meetings with Sales and Operations and update project notes as needed.
  • Create invoice batches for completed projects ensuring the project billing matches signed quotes, purchase orders, or contracts.
  • Complete corrections from the Manager as necessary to generate customer invoices.
  • Submit billing to appropriate customer methods; billing portals, emailed payment applications, or mailed invoices.
  • Other duties as assigned.

Job Requirements:

  • High School Diploma or equivalent
  • Detailed oriented team player with good interpersonal skills
  • Ability to multi-task and work efficiently in a fast-paced work environment
  • Must be proficient in Microsoft Office
  • Computer proficient
  • Positive Attitude

Why DH Pace?

DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products and commercial security products. The company is privately owned and has been in operation over 95 years We have 50+ US offices in 24 states with 2023 company-wide sales of $1 billion.

Our benefit offerings include:

  • Medical, dental, and vision options: Available on the 1st day of the month following your start date
  • Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year
  • Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
  • Floating Holidays: Up to 2 floating holidays per year
  • Competitive compensation: Including annual performance evaluations
  • 401k retirement plan: Including an employer match
  • Company paid: Life insurance, short-term disability, & long-term disability
  • and more

Successful completion of references, employment verifications, background check, and drug screen required in advance of hire

DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.