Level 2 Network Operations Support Engineer

2 weeks ago

Philadelphia, United States Contour Data Solutions Full time
Job DescriptionJob Description

Level 2 Network Operations Support Engineer

Experience: 5+ Years of Experience

Salary: 65K-85K Plus Benefits

Description:

Contour Data Solutions is looking for a person wanting to make an immediate impact in a rapidly changing, fast paced environment. The position is part of a technology team that has responsibility for internal and customer facing solutions which are hosted in our enterprise class data centers. The Network Professional who will be responsible for the day-to-day- activities, change controls and maintenance on all networking equipment that includes patching, replacing and troubleshooting. Serve as escalation and mentor to the Level 1 Team.

Major Responsibilities:

  • 3-4 years of experience with IT helpdesk or support position.
  • Knows the Ins and Outs of a Network, Servers and Windows PC (Hardware & Operating System)
  • Have a strong understanding of an IP network, including switches/firewalls and how to troubleshoot different issues.
  • Able to self-manage and hold themselves accountable.
  • Can translate technical problems to the end user in a plain speak way that allows them to understand the problem and solution.
  • Enjoy people and care to develop strong relationships with clients.

The Job:

  • Above all, build professional and sincere relationships with clients and seek ways to improve their satisfaction with our service.
  • Just as the Level 3 Engineers will be supporting you, you will also need to support them. We are a team and supporting those around us is a must
  • Learn the ins and outs of our clients' unique work environments.
  • Work to quickly resolving incidents submitted by our clients.
  • Monitor alerts generated by our tools to resolve incidents before our clients are even aware.
  • Enter all work as service tickets and time as it occurs.
  • Implementation and support of hardware: servers, workstations, firewalls, switches, wireless access points, UPS batteries and other equipment.
  • Interact with vendors to support customer's specific line of business applications, copiers/printers, internet service providers, etc.
  • Remote access solution implementation and support: VPN, Remote Desktop, RemoteApp.
  • IT environment documentation to include system reviews and recommendations.
  • Communication w/customers: keeping them informed of incident progress, notifying them of impending changes or agreed outages.

Must have qualifications:

  • Bachelor's degree in engineering, computer science, management information systems, or related field preferred. Equivalent work experience may be substituted.
  • 3 + years of experience of design, implementation, maintenance, and troubleshooting of large, complex IP-based networks.
  • 3+ years of experience in Network Capacity Planning, Performance. Monitoring / Management and Network Design Architecture
  • 3+ years of experience in routing protocols like (OSPF, BGP, EIGRP, VRRP, IP, HSRP, MPLS, BGP for dual ISP, etc. protocols) and set up load balancing using BGP for dual ISP •
  • 3+ years of experience with layer-2, layer-3, and/or layer-4 network protocols and technologies, TCP, UDP, HTTP/HTTPS, REST, SOAP, NFSv4.x, SMB • Cisco CCNP / CCIE certifications desired
  • Experience designing, configuring, and deploying network switches/routers. Including expertise in QoS/CoS, traffic shaping and bandwidth throttling
  • Advanced knowledge for the implementation and support of Quality-of-Service (QoS), and MPLS-based networks is required. Voice-over-IP (VoIP) a plus.
  • Strong understanding of Cisco routers and switches in a corporate infrastructure • Strong understanding of network security practices and tools. Network Security (firewall policies, rules, best practices, VPN, IPSEC, GETVPN)
  • Experience with Cisco AMP - Advanced Malware Protection
  • Experience with Cisco Umbrella (On-premise and Cloud Solutions.)
  • Experience with DUO MFA

Bonus:

  • Group Policy experience in pushing software to client computers.
  • Group Policy experience with Windows 10 deployments.
  • Experience with iPhone/iPad/Android.
  • Experience supporting phone systems from Microsoft Teams
  • Experience with Apple computers in a networked environment.
  • Experience creating images of computers and deploying across network.
  • Networking experience (configuring/deploying network switches)
  • Wireless network support.
  • Nable RMM (remote management of computers).
  • Cisco/Meraki equipment experience
  • Experience supporting printers/copiers in a networked environment.
  • Certifications are preferred. Microsoft Certs are a big plus.
  • Intermediate knowledge of windows server environment including active directory, DHCP, DNS, services, event logs, Line of Business application installations and management.
  • IT support involving core business application and operating systems, as well as virtual environments on VMware and Hyper-V.
  • Implementation and support for Microsoft related technologies: Windows Server, Exchange, SQL, Office 365, Windows 7/10, etc.
  • Implementations and support of backup and disaster recovery solutions.

Non-skill requirements:

  • Pass a background check.
  • Able and willing to lift 50+ lbs of equipment.
  • Be legal US citizen or have a USA work permit
  • Have reliable transportation to get to and from office and to client locations.

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