Mitigation Manager
3 weeks ago
This is an AT WILL position.
ESSENTIAL FUNCTIONS OF THE POSITION
- Uses industry software to estimate and manage residential and commercial water, fire, wind, and mold restoration projects.
- Supervises monitors, and revises all activities associated with the mitigation projects and their successful completion by bringing the project in or below budget.
- Screens and pre-qualifies all incoming potential jobs.
- Reviews, proofs, and finalizes each job scope of work with adjusters and clients.
- Assign the Lead Mitigation Technician to each job.
- Review completed files for profitability and accuracy of the original scope of work.
- Participates in personnel selection, development, coaching, and accountability for all mitigation employees.
- Recruits, establishes rapport, and contracts with specialized subcontractors, as necessary.
- Makes initial contracts and provides quick and accurate responses to customers and clients.
- Works with the Team Coordinator and Accounting Department to collect on debts for all projects, as needed.
- Applies all safety rules and regulations to work efforts and prevents work hazards.
- Respect and maintain the confidentiality of company, client, and personnel information.
- Other duties as assigned by the Operations Manager.
- Work on-call and in all emergency situations, as needed
- Time management, teamwork, multi-tasking, strong attention to detail, and ability to work in a fast-paced environment
- Develop and implement policies and procedures for the SKY Restoration DKI
- Manage crises as they occur
- Communicate clearly and concisely, both orally and in writing; must be proficient in reading and writing the English language
- Apply general mathematical and data entry skills
- Apply established Company policies and procedures, including safety procedures and principles
EXPERIENCE AND TRAINING/EDUCATION GUIDELINES
- Any combination of experience and education that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
- 5+ years of Management industry experience
- Possession of a valid state drivers license
- Applicability industrial certifications preferred
- Basic principles and practices of organization and administration
- Modern office practices and technology, the use of appropriate phone skills, and resolution of customer complaints and issues
- Industry software training
- Professional ethics restoration industry language, practices, and terminology; ability to seek out knowledge if new to the industry
- Pertinent federal, state, and local laws, codes, and regulations that govern the areas of the position
- OSHA safety regulations as they pertain to the restoration industry; maintain an active role in monitoring the safety of yourself and other team members
- Mobility to work in a standard office setting and use standard office equipment
- Ability to operate a motor vehicle and to visit various customers and meeting sites
- Accurate vision to read printed materials and a computer screen
- Ability to communicate in person, before groups, and over the telephone
- Finger dexterity to operate a computer keyboard, writing implements, office equipment, and calculator
- Ability to stand, squat, climb, bend, kneel, stoop, walk, push, pull, crouch and crawl for long periods of time
- Ability to travel up and down ladders
- Ability to lift, carry, push, and pull materials and objects, from 50-100 pounds, necessary to perform job functions
- Ability to work in high and/or tight spaces
- Capable of working in fire, smoke, and/or water-damaged environments that have the potential for mold and mildew
- Employees may be in all types of weather conditions and office environment
- Conflict resolution as needed with staff and customers
Salary: $55,000.00 per year based on previous experience PLUS a commission structure based on employee success
Schedule:
- 8 Hour Shifts
- Holidays
- Monday to Friday
- On call
- Overtime
- Weekend availability
Ability to commute/relocate:
- Smiths Grove, KY and White House, TN area: Reliably commute or planning to relocate before starting work (Required)
- English: 1 year (Required)
- Management: 1 year (Required)
- Restoration: 1 year (Preferred)
- Driver's License (Required)
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