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Director of Information Technology

4 months ago

Peach Springs, United States Grand Canyon Resort Corporation Full time
Job DescriptionJob DescriptionBenefits:
  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

HUALAPAI PREFERENCE

Position: Director of Information Technology
Department: IT
Classification: Exempt
Salary Range: Executive
Reports To: CEO

Disclaimer: Position Description is not meant to encompass all aspects of position. Other duties may be assigned.

Position Summary:


This position is responsible for the wholistic oversight of IT operations for Grand Canyon Resort Corporation. Responsible for the management, strategy and execution of IT infrastructure, including all aspects of IT on-site, contracted and cloud infrastructure. This includes security, reliability and regular maintenance of servers, network, telecommunications, desktop and handheld devices as well as printers, scanners and other peripherals. Oversees the researchin g and planning for implementation of the most recent IT technologies. Responsible for recruiting, retaining and developing highly qualified IT Team Members, providing them with leadership and coaching, and staffing the IT department to ensure adequate coverage, 24/7/365 of IT systems at multiple locations. Provides frequent reporting of key IT metrics as well as evolving needs and challenges to Executive Leadership and the Board of Directors. Responsible for financial oversight of IT inventory, expenses, operations and providing effective help desk assistance to the organization.

Key responsibilities:


Ensures that the technology needs of the corporation are being met, and the ability to proactively identify organizational needs for growth that drive bottom line performance

Creates an environment of trust, both internally within IT as well as externally with other departments, GCRCs partners, and the Board and Tribal Council

Provides the vision, insight, innovation and strategic planning for key system upgrades and replacements. Address new opportunities and requirements, as well as emerging technologies and capabilities

Prioritizes physical and cyber security, governance, risk management, change control and compliance to protect the company, its people, assets and customers

Provides value to the organization throughout all aspects of the IT department, including IT scheduling, GCW and its revenue systems, and continual updates of those systems

Responsible for building and developing and strategy-orientated IT team of professionals that reflect GCRCs vision, constantly focused on building positive working relationships, growing the business, and improving bottom-line performance. Develop and prepare IT Team Members to grow within the organization, and take on new challenges and responsibilities

Creates budgeting and forecasting to monitor performance and maximize return on all technology investments

Continually fine tunes measurement of key IT metrics using business intelligence (BI) tools; key performance indicators (KPIs); and Strengths, Weaknesses, Opportunities and Threats (SWOT)

Ensures that all routine maintenance and updates are performed in a timely manner, new software versions are analyzed for maximum efficiency, and systems are kept up to date

Ensures adequate staff coverage, 24/7/365, of IT systems and revenue systems at multiple locations

Knowledge and Abilities:


Ability to communicate effectively, both oral and written, with all levels of the organization

Ability to communicate technical information in a way that others can understand

Intrinsically motivated to operate at a high level independently and with minimal oversight and supervision

Ability to make effective presentations on complex topics to leadership, peer and professional groups and to the Board of Directors and Tribal Council

Ability to understand questions being asked and provide detailed information in response to a diverse group of customers and vendors, both internal and external

Ability to read, analyze and interpret complex documents and operating manuals

Ability to apply principles of logical or scientific thinking to a wide range of problems.

Proficient knowledge of company operations, applications and Microsoft server, desktop and Office products and services

Ability to perform independent problem resolution, develop action plans and follow through accordingly

Ability to lead in a team environment, multi-task efficiently and maintain positive working relationships

Demonstrated ability to handle difficult situations

Strong organizational skills


Duties & Responsibilities:


  • Develop and implement strategic initiatives to ensure network security measures to protect data, hardware and software
  • Maintain and administer computer networks and related computing environments including hardware, systems software, applications software and all configurations
Gather data pertaining to customer needs and use the information to identify, predict, interpret and evaluate system and network requirements; keep the CEO or CFO apprised of all critical issues or concerns

  • Perform other related duties as assigned

Qualifications:


Excellent oral and written communication skills, with strong interpersonal skills
Mastery of all necessary software applications and network hardware, as appropriate for a complex, fast paced, and evolving organization with multiple business locations and points of infrastructure
Bachelors degree in IT or a related field, required
Minimum of ten (10) years IT experience in a leadership capacity at a large organization with multiple business locations
Relevant IT certifications, preferred
Ability to travel up 40% of the time, as directed by CEO/CFO
Valid Drivers License with a clean driving record; ability to obtain approval to operate company vehicles, required
Preference given to Hualapai Tribal members

Physical Demands:
While performing the duties of this position, the team member is regularly required to stand, sit, walk, push, pull, bend for extended periods; reach with hands and arms; talk and listen on a regular basis.

The Team Member must be able to concentrate for prolonged periods.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and depth perception.
The Team Member must be able to communicate effectively in person or using telecommunications equipment.
Must have the hand-eye coordination and manual dexterity to operate a keyboard, touch-screen display, telephone, and calculator.
Frequently lift and/or move up to 30 lbs.

Conditions of Employment:
Must be able to provide authorization to work in the United States.
Must be at least 18 years of age.
Must possess a valid drivers license with a clean driving record, and be able to obtain approval to operate a company vehicle.
Must comply with the GCRC Team Member Handbook, internal policies and procedures, and all rules and regulations set within GCRC and the Tribe.

Working Conditions:
Work environment will be an indoor restaurant and office setting, with occasional assignments in outdoor environments in multiple business locations. This will involve exposure to extreme weather conditions including, but not limited to: heat, cold, wind, rain, and snow. Occasional travel (local and statewide) for meetings, assignments, and regular job tasks. Extended and irregular hours, evenings, weekends, and holidays may be needed on occasion to meet business needs. Must be able to perform under pressure and work under stressful conditions. May be exposed to the risks associated in attempting to resolve issues with irate Team Members, both current and former.