Current jobs related to Financial Service Representative I - Roswell - City Of Roswell

  • Financial Services Representative State Farm Agent Team Member

    1 week ago

    Roswell, Georgia, United States Barry Hancock - State Farm Agent Full time

    Job DescriptionAt Barry Hancock - State Farm Agent, we are seeking a highly motivated and results-driven Financial Services Representative to join our team. As a Financial Services Representative, you will play a critical role in helping our customers achieve their financial goals and protect their assets.Key ResponsibilitiesEstablish and maintain strong...

  • Patient Financial Services Supervisor

    2 weeks ago

    Roswell, New Mexico, United States UMC Health System Full time

    Job SummaryWe are seeking a highly skilled and experienced Patient Financial Services Supervisor to join our team at UMC Health System. As a key member of our Patient Financial Services Department, you will be responsible for managing the Refunds, Patient Reps, and Self-Pay Collectors. This role requires strong leadership and communication skills, as well as...

  • Financial Services Representative State Farm Agent Team Member

    4 weeks ago

    Roswell, Georgia, United States Barry Hancock - State Farm Agent Full time

    Job OverviewAs a Financial Services Representative State Farm Agent Team Member, you will play a vital role in helping our business grow through value-based conversations and remarkable customer experiences. We seek a motivated self-starter who thrives in a fast-paced environment and is enthusiastic about the role insurance and financial products play in...

  • Customer Service Representative

    4 weeks ago

    Roswell, New Mexico, United States Cliff Wilcox - State Farm Agent Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer experiences, building strong relationships with clients, and promoting our insurance and financial services...

  • Customer Service Representative

    2 weeks ago

    Roswell, New Mexico, United States Cliff Wilcox - State Farm Agent Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer experiences, building strong relationships with clients, and promoting our insurance and financial services...

  • Customer Service Representative

    1 month ago

    Roswell, Georgia, United States NorthPoint Search Group Inc Full time

    Customer Service RepresentativeWe are seeking a dedicated and customer-focused individual to provide exceptional service to our clients in our banking department.Key Responsibilities:Provide excellent customer service through various channels, including phone, email, and in-person interactions.Assist clients with inquiries related to account opening, account...

  • Customer Service Representative

    3 weeks ago

    Roswell, United States Lendmark Financial Services, LLC Full time

    At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our employees and their commitment to our customers. We value each customer and understand that people want to do business with people who care. That's one way we differ from our competitors. We are proud of what we as a team have...

  • Customer Service Representative

    4 months ago

    Roswell, United States NorthPoint Search Group Inc Full time

    Job Title: Customer Service Representative (Banking)Job Overview: We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative in our banking department. The ideal candidate will be responsible for providing exceptional service to our clients, handling account-related inquiries, and assisting with account...

  • Customer Service Representative

    2 weeks ago

    Roswell, New Mexico, United States Cliff Wilcox - State Farm Agent Full time

    Position Overview:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our agency, you will be responsible for providing exceptional customer experiences, building strong relationships, and promoting our insurance and financial services products.Responsibilities:Forge...

  • Patient Financial Services Supervisor

    1 month ago

    Roswell, New Mexico, United States UMC Health System Full time

    Job SummaryThis position is responsible for overseeing the Refunds, Patient Reps, and Self-Pay Collectors teams. The supervisor will manage all self-pay and third-party refunds, approve all refunds, and oversee the management of the self-pay collectors and patient reps. This includes managing phone calls, statement issues, and budget plans, as well as...

  • Customer Service Representative

    2 months ago

    Roswell, Georgia, United States Cliff Wilcox - State Farm Agent Full time

    Job Description**Position Overview:**We are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative at Cliff Wilcox - State Farm Agent. As a key member of our team, you will play a vital role in promoting our premier insurance and financial service products to customers.Responsibilities:Build and...

  • Patient Service Representative/Unit Secretary

    4 weeks ago

    Roswell, New Mexico, United States Piedmont Urgent Care Defunct Full time

    Patient Service Representative/Unit Secretary Job DescriptionWe are seeking a highly skilled and detail-oriented Patient Service Representative/Unit Secretary to join our team at Piedmont Urgent Care Defunct. As a key member of our front office staff, you will be responsible for providing exceptional patient care and administrative support to our healthcare...

  • Insurance Representative

    4 weeks ago

    Roswell, Georgia, United States Cliff Wilcox - State Farm Agent Full time

    Job Title: Insurance RepresentativeWe are seeking a highly motivated and customer-focused Insurance Representative to join our team at Cliff Wilcox - State Farm Agent. As an Insurance Representative, you will be responsible for providing exceptional customer service, building strong relationships with clients, and promoting State Farm's insurance and...

  • Retail Customer Service Representative

    2 weeks ago

    Roswell, New Mexico, United States Sam's Club Full time

    Job Summary:As a Retail Customer Service Representative at Sam's Club, you will play a vital role in ensuring our members have an exceptional shopping experience. Your primary responsibility will be to provide top-notch customer service, answering questions, and resolving issues in a timely and professional manner.Key Responsibilities:Provide exceptional...

  • Customer Service Representative

    2 weeks ago

    Roswell, Georgia, United States Honda Carland Full time

    Job Title: BDC Service RepresentativeAt Honda Carland, we are seeking a highly skilled BDC Service Representative to join our team. As a BDC Service Representative, you will be responsible for making outbound calls, generating service appointments, and logging customer comments.Key Responsibilities:Make outbound calls to schedule service appointments and log...

  • Customer Service Representative

    1 month ago

    Roswell, Georgia, United States Penske Automotive Full time

    Penske Automotive - Call Center RepresentativeWe are seeking a highly motivated and customer-focused Call Center Representative to join our team at Penske Automotive. As a Call Center Representative, you will be responsible for making inbound and outbound calls to communicate with prospects and customers via various channels, including text, email, and...

  • Patient Service Representative/Unit Secretary

    1 month ago

    Roswell, New Mexico, United States Piedmont Urgent Care Defunct Full time

    Patient Service Representative/Unit Secretary Job DescriptionWe are seeking a highly skilled and detail-oriented Patient Service Representative/Unit Secretary to join our team at Piedmont Urgent Care Defunct. As a key member of our staff, you will be responsible for providing exceptional patient care and administrative support in a fast-paced urgent care...

  • Patient Service Representative

    1 month ago

    Roswell, New Mexico, United States ZOLL LifeVest Full time

    Job Title: Patient Service RepresentativeZOLL LifeVest is seeking a Patient Service Representative to train patients on the use of the LifeVest wearable defibrillator.Job SummaryWe are looking for a health professional with patient care and teaching experience to supplement their income. As a Patient Service Representative, you will work with patients who...

  • Customer Service Representative

    1 week ago

    Roswell, Georgia, United States Firehouse Subs Full time

    The Customer Service Representative position at Firehouse Subs is a critical role in delivering exceptional guest experiences. Key responsibilities include:Providing accurate and efficient service to guests.Ensuring menu and product knowledge to make informed recommendations.Maintaining a clean and organized workspace to ensure a safe and healthy...

  • Bilingual Consumer Loan Sales Specialist

    2 weeks ago

    Roswell, New Mexico, United States OneMain Financial Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Bilingual Consumer Loan Sales Specialist to join our team at OneMain Financial. As a key member of our sales team, you will be responsible for delivering exceptional customer service and sales results, while building strong relationships with our customers and partners.Key...

Financial Service Representative I

3 months ago

Roswell, United States City Of Roswell Full time
Job DescriptionJob Description

City of Roswell, Georgia

www.roswellgov.com/jobs


JOB DESCRIPTION


To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.

Department: Finance

Pay Grade: 505

FLSA Status: Non-Exempt

Job Code: F380

JOB SUMMARY

The purpose of this classification is to perform administrative, clerical and customer service duties to support the account management and billing operations for City Property Taxes, Utilities and Court Fees. Work involves maintaining account information; performing data entry and retrieval; receiving and processing payments; assisting citizens with account and billing questions; and maintaining related files and records.

ESSENTIAL JOB FUNCTIONS

  • Receives customer calls to establish and/or disconnect utilities and tax inquiries. Provides front line customer service; receives and records customer payments for utilities and taxes. Provides receipt of payment to customers; balances batches and cash drawer.
  • Ensures the completeness and accuracy of all opening, closing, and intermediate transactions.
  • Maintains customer accounts for assigned programs including property taxes and utility services; receives and accepts applications for utility services and homestead exemption.
  • Receives requests and adjustments for utility accounts and property tax assessments.
  • Creates work orders and forwards to appropriate department and/or staff; identifies work order/request on account records; and tracks and records work orders and completion of customer request.
  • Researches returned mail, processes new statements and mail to customers.
  • Receives utility accounts for sanitation vacancy or hardship exemptions;
  • Researches home sales, assessments, property ownership and other information pertaining to property taxes; updates account information; and/or submits new information to appropriate staff, agency or department.
  • Processes Alcohol License and Alcohol Excise Tax payments and scan documents.
  • Processes Public Accommodations Excise Tax (Hotel/Motel) payments and scan documents.
  • Processes Public Accommodations Excise Tax (Hotel/Motel) payments and scan documents.
  • Provides customer service to City residents, property owners, utilities customers, business owners, and the general public; receives walk in customers, telephone calls, e-mails and written correspondence; researches and provides information pertaining to customer accounts, utility rates, billing questions, property ownership, assessments and other department services; explains City policies, procedures and program related information; refers customers to other departments as appropriate; and prepares and mails informational packets to new customers.
  • Answer phone calls for Utility Billing, Taxes and General Billing. Operates a personal computer and general office equipment as necessary to complete essential functions, to include the use of word processing, spreadsheet, database, or other system software.
  • Performs other related duties as required.

MINIMUM QUALIFICATIONS

Education and Experience:

Requires a High School diploma or GED; supplemented by two (2) years of clerical, bookkeeping and/or customer service experience; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

Licenses or Certifications:

  • None

Special Requirements:

  • None

Knowledge, Skills and Abilities:

  • Knowledge of rules, regulations, policies and procedures governing City property tax, utility billing, and occupational tax programs.
  • Knowledge of general bookkeeping practices, customer service principles, and of recordkeeping and filing techniques. Skill in the use of computers and general office equipment.
  • Ability to maintain automated databases, spreadsheets, and manual records and files pertaining property tax, utility billing, and occupational tax programs and customer accounts.
  • Ability to deal tactfully and courteously with customers and the general public.
  • Ability to determine, calculate, tabulate, or summarize data/information. Includes performing subsequent actions in relation to these computational operations.
  • Ability to apply principles of persuasion and/or influence over others in coordinating activities of a project, program, or designated area of responsibility.
  • Ability to operate, maneuver and/or control the actions of equipment, machinery, tools, and/or materials used in performing essential functions.
  • Ability to utilize a wide variety of reference, descriptive, and/or advisory data and information.
  • Ability to perform addition, subtraction, multiplication, and division; the ability to calculate decimals and percentages; the ability to utilize principles of fractions; and the ability to interpret graphs.
  • Ability to apply principles of rational systems; to interpret instructions furnished in written, oral, diagrammatic, or schedule form; and to exercise independent judgment to adopt or modify methods and standards to meet variations in assigned objectives.
  • Ability to exercise judgment, decisiveness and creativity in situations involving evaluation of information against measurable or verifiable criteria.

PHYSICAL DEMANDS

The work is sedentary to light which requires the ability to exert light physical effort, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or work station. Tasks also require the ability to perceive and discriminate colors or shades of colors, depth, texture, and visual cues or signals. Some tasks require the ability to communicate orally.

WORK ENVIRONMENT

Work is regularly performed without exposure to adverse environmental conditions.

The City has the right to revise this job description at any time. This description does not represent in any way a contract of employment.

The City of Roswell, Georgia commits to a policy of equal employment opportunity for applicants and employees, complying with local, state and federal laws. The City’s policy is to employ qualified persons without discrimination regarding race, creed, color, religion, age, sex, country of national origin, marital status, disability, sexual orientation, gender identity, genetic information, political affiliation, ethnicity, or status in any other group protected by federal/state/local law.