Director, Cloud Operations

2 months ago

Austin, United States SparkCognition Full time
Job DescriptionJob Description

Who are we and why this opportunity?

SparkCognition, Inc. delivers world-class AI solutions that allow a business to solve their most critical problems, empowering them to run a more sustainable, safer, and profitable business. Our award-winning AI solutions predict future outcomes, optimize processes, and prevent cyberattacks. We partner with the world's industry leaders to analyze, optimize, and learn from data. We augment human intelligence, drive profitable growth, and achieve operational excellence.

Drive change and create a footprint. Learn more at: SparkCognition

Position Summary:

The Director of CloudOps will play a pivotal role in overseeing the architecture, deployment, and maintenance of our Industrial AI Platform and the products in Aerospace & Defense, Manufacturing and Supply Chain and Energy offered as a Software-as-a-Service. This individual will lead a team of skilled professionals responsible for the day-to-day operations of our cloud-based systems – performance, reliability, scalability, and security. The ideal candidate will possess a strong hands-on technical background in cloud technologies, along with excellent leadership and strategic planning skills. If you are a CloudOps leader with a passion for infrastructure and driving innovative AI solutions for the industrial sector and the practical experience to work in a fast paced, high growth environment, we encourage you to apply for this opportunity.

What you'll do:

  • Strategic Planning: Expand and execute a comprehensive multi-cloud operations strategy aligned with the company's objectives, including capacity planning, cost optimization, performance monitoring and excellent customer service.
  • Infrastructure Management: Lead the design, implementation, and management of our cloud infrastructure, ensuring high availability, fault tolerance, and extensibility to scale. Manage a secure and rigorous change control process around the infrastructure for both the internal development teams and customer deployments.
  • Team Leadership: Build and mentor a high-performing team consisting of cross-geographic members focused on CloudOps, DevOps, IT and Support. Foster a culture of collaboration, innovation, and continuous improvement.
  • Automation and Optimization: In collaboration with the Engineering teams, drive automation initiatives to streamline deployment processes, reduce manual intervention, and improve efficiency. Continuously optimize cloud resources to maximize performance while minimizing costs.
  • Security and Compliance: Lead our Information Security team to align on and implement robust security measures and best practices to safeguard our cloud environments against cyber threats, ensuring compliance.
  • Monitoring and Incident Response: Establish proactive and support based monitoring systems and protocols to detect and address issues promptly. Lead incident response efforts, conduct post-incident analysis, and implement preventive measures to minimize future occurrences.
  • Vendor Management: Manage relationships with cloud service providers, evaluate new technologies and services as the company needs evolve.
  • Cross-functional Collaboration: Collaborate closely with other departments, including Engineering, QA, Services and Product Management, to support the development and deployment of new features and products

Requirements:

  • Bachelor's or Masters degree in computer science, Engineering, or a related field
  • Minimum of 10 years of experience in cloud operations or infrastructure management, with a focus on overseeing the strategy and operations of cloud
  • Minimum of 5 years of GCP cloud experience in working on enterprise product deployment. Experience with AWS and/or Azure is helpful.
  • Minimum of 5 years of leadership experience with a track record of building and managing cloud operations and cloud engineering teams
  • Proven excellence in maintaining multiple critical highly available, large-scale environments and supporting the demand of 24x7
  • Experience navigating SOC2, ISO or other certification processes a plus.
  • Hands-on experience managing incidents and reducing the frequency of incidents
  • Strong problem-solving abilities and a proactive mindset towards identifying and resolving issues
  • Expertise in automation, scripting, and configuration management tools
  • Deep understanding of cloud security best practices, network architecture, and data protection principles
  • Excellent communication skills with the ability to articulate complex technical concepts to non-technical stakeholders

SparkCognition is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment.

SparkCognition prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

SparkCognition is committed to providing reasonable accommodations throughout the recruiting process. If you need a reasonable accommodation, please contact us to discuss how we can assist you.

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