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Promotions Specialist

4 months ago

Miami, United States Miccosukee Resort & Gaming Full time
Job DescriptionJob Description

Title: Promotion Specialist

Job Summary:

We are looking for an experienced Promotions Specialist to join our team at Miccosukee Casino & Resort. As a valued team member, we are committed to delivering a memorable, impressive, caring, committed and original experience for our guests, our team members, and community. We uphold this commitment by providing a safe and enjoyable workplace where YOU are our number one priority. It is the MICCO way.

Miccosukee Casino and Resort is in growth mode with several new and exciting projects in both the short and long term – starting with a new Poker Room. These projects will enhance the total customer offering and experience, integrate technology with service for a superior delivery, and most importantly, create unique and aspirational opportunities for our guests and our team members. Our ambitious growth plans, however, can only be realized by aligning talented people with the same passion for service, and the same commitment to delivering a truly memorable experience as all of our current team members. If this sounds like you, and you also enjoy equitable compensation, terrific benefits, growth opportunities within the organization, and a whole lot of FUN at work, then we look forward to meeting you.

Qualifications


  • High School Diploma or GED/equivalent required; College Degree preferred
  • Ability to obtain and maintain a Tribal Gaming License
  • Minimum of One (1) year’s Event Planning or of Casino/Gaming experience required
  • Excellent communication Skills and friendly, outgoing personality required
  • Must be able to work all schedules, all days, and all shifts. Complete flexibility is required.
  • Must feel comfortable working closely with public guests on the casino floor, speaking into a microphone, and thrive in a busy environment with multiple events and promotions taking place on the same day
  • Prior customer service, communication and computer skills a must.
  • English required, bilingual preferred. Must be able to communicate effectively with guests, team members and management in English, specific to position duties and responsibilities.
  • Critical thinking and problem-solving skills required. Must be able to multi-task and make quick decisions in a stressful environment. Math skills and ability to understand play worth and value.
  • Must be able to frequently move freely about the property, maintain manual dexterity to operate job related equipment, such as telephones, copiers, etc., withstand various activities such as frequent walking, sitting for long periods and withstand prolonged standing, stretching, bending and kneeling without restriction
  • Be able to work indoors and be exposed to various environmental contaminants including smoke
  • Ability to lift or carry a minimum of 20 pounds unassisted in the performance of specific tasks assigned
  • Must be able to work with others, communicate well, receive direction, and provide feedback when needed to achieve department goals and objectives
  • Must maintain a positive attitude toward work and interface with guests in a congenial and polite manner
  • Must be able to address stressful situations with clients with dignity and the utmost tact and politeness
  • Must be able to touch and handle supplies in a safe and non-hazardous manner, maintaining proper hygiene, cleanliness, and disposal methods.
  • Members are expected to conduct and carry themselves in a professional manner at all times and to observe the Company’s standards, work requirements and rules of conduct.

Responsibilities

The Promotions Specialist is responsible for the planning, preparation, communication, set-up/close-out, and onsite execution of special events and gaming promotions, including but not limited to: slot tournaments, table games tournaments, gift giveaways, player parties, host events, special VIP events, digital and kiosk promotions, banquets and more. The Promotions Specialist ensures that the Miccosukee name is well advertised across various platforms to increase attendance, exposure, and revenues.

  • Adhere to the Miccosukee Service Expectations and ensure team compliance
  • Available and willing to regularly work flexible shifts, including nights, holidays and weekends.
  • Assists Promotions Manager with conceptualizing and planning gaming promotions and events and analyzing campaign data.
  • Consistently delivers positive, courteous and professional service in all interactions with guests, vendors, department heads, executives and fellow team members.
  • Coordinates event-related advertising and collateral, including but not limited to print and digital advertisements, flyers, rack cards, drawing tickets, brochures, promotional and directional signage, and welcome letters.
  • Facilitates promotional campaigns and awards in the Player Tracking System to ensure accurate payouts and redemption. Awards cash and gift prizes to winners in accordance with promotion structure and policy.
  • Communicates timely and accurate information to guests, department heads, coworkers and vendors about special events and promotions Ensures that all invoices and bills are processed in a timely manner to ensure vendors have a positive working relationship with the Tribe.
  • Assists Promotions Manager in contacting interdepartmental staff, department heads, business partners, and vendors to plan, review and confirm event logistics and items such as gifts, décor, and prizes.
  • Coordinates placement and removal of stanchion ropes, metal stanchion signage, counter signage, chairs and tables, podiums and other physical set-up requirements
  • Prepares and executes registration items for special events, including guest lists, entrance tickets, seating maps, ticket packets, welcome packets and other collateral as needed.
  • Maintains events-related calendars and checklists to ensure all steps are completed efficiently, including but not limited to: VIP parties, concerts, drawings, slots and table games tournaments, car and cash giveaways, and weekly gift distributions
  • Consistent and regular attendance is an essential function of this job
  • Performs other related duties as assigned

The Casino & Resort will function seven days a week, 24 hours a day. We may find it necessary to re-schedule shifts according to our business volume. You must be willing and available to fulfill these demands

While performing the duties of this job, the team member will be regularly required to walk, stand and sit. The associate will occasionally be required to climb and use balance. Additionally, the team member will frequently be asked to use hands and arms carry and lift items. Specific vision abilities required to perform this job include close vision and distance vision.

While performing the duties of this job, the team member may experience temperature fluctuations and moderate to high levels of noise. This is a smoking environment.