CCAP Program Assistant

2 weeks ago

Saint Paul, United States Think Small Full time
Job DescriptionJob Description

Temporary Position until Dec 31, 2024.

ORGANIZATION SUMMARY:


Think Small, Minnesota’s leader in early learning, is dedicated to advancing early childhood care and education. We are still committed to the principles that gave rise to our organization 50 years ago - that the quality of a child's early experiences greatly influences his or her success later in life and that there is much that can be done to improve the quality of early childhood settings to optimize a child's development.

Provides administrative support to CCAP case managers and team to ensure that administrative and program support needs for CCAP program are met in a timely and efficient manner. This includes supporting paperless functions for both programs.

RESPONSIBILITIES:

  • Send applications to families, early childhood programs, and the general public regarding Child Care Assistance Program
  • Answer incoming calls regarding Child Care Assistance from the public.
  • Transfer calls to Child Care Assistance Case Managers and other department within the agency
  • Update department phone messaging
  • Identify and Distribute incoming faxes to the staffs in Child Care Assistance Dept.
  • Assist in sending applications to family coming off the waitlist
  • Scan and upload documents to SharePoint
  • Review and look up information on scanned documents in county software systems
  • File documents into appropriate case files
  • File paid invoice into appropriate filing cabinet
  • Request for files in county software systems
  • Mail out letters (upon request)
  • Pull files for case manager (upon request)
  • Assist in a variety of duties, tasks, projects as assigned during high waitlist periods and/or increase in other child assistance program administration tasks.
  • Box up files to external contract vendors for retention
  • Help with incoming mail sorting
  • Print and make packet of CCAP forms as needed

Requirements:

  • AA degree in Early Childhood, Human Services OR
  • Equivalent combination of education and experience, with ability to demonstrate proficiency in the required functions of the job
  • 1 year experience in customer service (agency and community service knowledge, verbal, and written communication, listening skills, and problem resolution
  • Knowledge of child care assistance programs and policies, early child hood education options, licensing regulation, community resources and/or child development
  • Data privacy and security training
  • Working knowledge of basic MS Office programs (Outlook, Word, Excel)
  • Knowledge of public assistance computer systems

ADDITIONAL INFORMATION:

Work Schedule: on-site

Estimated wage hiring range: $17.27 to $20.00 per hour

Benefits:

  • Medical, dental, short and long term disability, life, vision, disability, critical illness; medical and dependent care flex, HSA, legal and ID protection plans.
  • Pre-tax and ROTH 401k with 5% employer match.
  • 23 days of sick/vacation time earned the first year PLUS 8 scheduled holidays and 5 floating holidays for those whose needs don’t conform to the federal holiday calendar.
  • We recently introduced 2 new-parent benefits – 6 weeks paid parental leave and infants-at-work program (available after 1 year of employment.)

Think Small is an Equal Opportunity / Affirmative Action Employer

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