CSR/Service Dispatcher

1 month ago


Twin Falls, United States Recruit4HVAC Full time
Job DescriptionJob Description

CSR/HVAC Service Dispatcher

A local HVAC Company is looking for a reliable Customer Service Rep/Dispatcher to join our team If you are a self-starter, team-oriented, and thrive in a fast-paced work environment, apply today

Responsibilities:

  • Schedule and dispatch field technicians
  • Provide customer service over a multi-line telephone
  • Manage maintenance agreements
  • Maintain customer database with current information
  • Communicate with department managers, employees and customers

Benefits:

  • PTO
  • Paid holidays
  • 401(k)
  • Medical, dental, and vision insurance
  • Profit sharing

Work Hours: Monday - Friday; 7:30 am to 5:15 pm some O/T

Qualifications:

  • 2+ years administrative experience
  • Dispatching experience preferred
  • High School diploma or equivalent
  • Ability to pass a drug and background check
  • HVAC or related industry experience a plus
  • Knowledge of dispatching software such as Service Titan preferred
  • Advanced communication skills; written and verbal
  • Proficient in Microsoft Office: Word, Excel, Outlook
  • Prioritization and organizational skills
  • High attention to detail with the ability to complete tasks and follow through
  • Geographical knowledge of service area and map reading skill

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