CRM Systems Manager

2 months ago

Nampa, United States Northwest Nazarene University Inc Full time
Job DescriptionJob DescriptionDescription:

NORTHWEST NAZARENE UNIVERSITY

OFFICE OF ADMISSIONS

CRM Systems Manager – Graduate & Professional Studies Admissions Technologies Team


Description of Position

The CRM Systems Manager is a non-exempt, full-time position. The CRM Systems Manager is a member of the Admissions Technologies team that is responsible for the development, implementation, customization, management, and maintenance related to the Slate CRM platform to support the mission and enrollment initiatives of Northwest Nazarene University. The CRM Systems Manager (GPS) serves as a Slate Captain serving the Graduate & Professional Studies Admissions team. The CRM Systems Manager is a non-exempt, full-time position and reports to the Director of Admissions Technologies.


Essential Functions

The duties and responsibilities of this position include but are not limited to:

  • Serves a primary role in the development, implementation, management, and maintenance of the Slate CRM including enhancements, testing, and system updates.
  • Provides support in the import of data into the Slate CRM, including inquiry and applicant data from both internal and external sources.
  • Maintains data integrity of all admissions files, applications, and decision releases in the Slate CRM.
  • Conceptualizes, builds, and maintains custom Slate portals, dashboards, and workflows in partnership with the Enrollment Technologies Team.
  • Develops and maintains a Slate CRM data dictionary and comprehensive documentation for all processes in Slate, as well as internal user guides and instructional manuals as needed.
  • Supports and collaborates with various internal and external stakeholders in issues related to the Slate CRM platform while following best practices.
  • Provides support in the retrieval of admission data, including creating and maintaining reports within the Slate CRM.
  • Evaluates and manages annual updates to the application process during cycle prep, including testing and implementation of changes and/or updates.
  • Serves as an active member of the Slate community, to include but not limited to attending webinars and other professional development opportunities.
  • Performs other duties as assigned.
Requirements:

Minimum Qualifications

  • Bachelor’s degree
  • One to Two (1-2) years of experience working with a CRM system
  • Excellent written and verbal communication skills.
  • Able to manage several projects at the same time
  • Must demonstrate high motivation and commitment to the University, including the ability to self-start, multi-task, use deductive reasoning, be calm under pressure, meet deadlines in a deadline-oriented environment, and relate to a variety of personalities under diverse circumstances
  • Sufficient computer skills to operate the following programs: Microsoft Office, Microsoft Excel, Slate, etc.
  • Ability to work on a team or individually
  • Skilled in diplomacy, problem solving and customer service
  • Ability to perform detailed work with a high level of accuracy
  • Ability to maintain a high degree of confidentiality
  • Must be willing to work occasional evenings, weekends and holidays
  • Candidates must be persons of Christian faith (preferably with a Wesleyan Theological persuasion), and be comfortable with and in agreement with the mission and lifestyle values of NNU. The University encourages applications from women and minorities.

Preferred Qualifications

  • Knowledge of the Admissions Life Cycle and higher education recruitment
  • Knowledge of HTML, CSS, and JavaScript
  • Experience with the Slate CRM platform

Compensation

Salary will be determined by the educational background and experience. Personnel receive a generous benefits package including health, vision, and dental insurance for employee and family, life and disability insurance, flexible & health spending plan, tuition benefits, annual & sick leave, opportunities for professional development, and a retirement program.

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