Hotel Front Office Manager

2 weeks ago

Tampa, United States Thind Management Full time
Job DescriptionJob Description

Front Office Manager/Front Desk Supervisor

Introduction

Welcome to Thind Management, a family-owned management company where we strive to provide exceptional service and unforgettable experiences to our guests at our properties. With a passion for hospitality and a commitment to teach, we at Thind Management strive to share our knowledge with team members to reach new heights. We live and breathe Thind’s motto “We’ll Take It from Here”. Our team of experienced leaders are dedicated to delivering the highest standards of training, providing tools, and ensuring professional growth of our team members.

Job Summary

We are seeking a highly motivated and experienced Front Office Manager who is responsible for overseeing the day-to-day operations of the front desk at a hotel. Front Office Manager ensures the efficient guest check-in and check-out processes, handles guest inquiries and requests, and provides exceptional customer service. This role requires strong leadership skills, attention to detail, and the ability to handle guest issues effectively.

Core Job Responsibilities & Duties

  • ­­­­­­­Supervise and assist front desk agents in performing their duties, ensuring smooth operations and efficient guest service
  • Coordinate guest check-in and check-out processes, ensuring accuracy in registration, payment and room assignment procedures
  • Handle guest inquiries, requests, and complaints, resolving issues promptly and to the guest’s satisfaction
  • Maintain a guest-centric approach, providing exceptional customer service and ensuring guest satisfaction
  • Address guest concerns and complaints professionally, escalating issues as necessary
  • Monitor guest feedback and reviews, identifying areas for improvement and implementing appropriate measures
  • Train and mentor front desk agents, ensuring they have the necessary skills and knowledge to perform their role effectively
  • Provide ongoing coaching and feedback to enhance guest service skills and problem-solving abilities
  • Conduct regular performance evaluations and identify opportunities for training and development
  • Communicate effectively with other hotel departments to ensure smooth operations and guest satisfaction
  • Coordinate with housekeeping to ensure timely room readiness and cleanliness standards
  • Collaborate with the General Manager to implement policies, procedures, and service standards
  • Prepare and maintain front desk reports, including occupancy reports, guest arrival and departure lists, and revenue reports
  • Assist in managing room inventory and reservations, optimizing room occupancy and revenue
  • Handle cash and payment transactions, ensuring accuracy and compliance with hotel procedures
  • Collaborate with the sales team to identify and pursue opportunities for business growth, including corporate accounts, group bookings, and event bookings
  • Support the GM in leading, motivating, and developing a high-performance team
  • Foster a positive work environment that promotes teamwork, collaboration, and employee engagement
  • Ensure compliance with all applicable laws, regulations, and hotel policies, including health, safety, and security standards
  • Implement and monitor quality assurance programs to uphold brand standards and deliver a consistent guest experience
  • Assist GM or hold regular briefings and meetings with all heads of departments – daily huddles, weekly management meetings, etc.
  • Ensure all decisions are made in the best interest of the hotel and management
  • Ensure compliance with all local, state, and federal regulations
  • Perform any other duties as assigned by Executive team & Ownership

Qualification Standards & Company Requirements

  • High school diploma or equivalent (required); bachelor’s degree in Hospitality Management or a related field (preferred)
  • Previous experience in front desk operations or guest services, with some supervisory experience (preferred)
  • Excellent customer service and communication skills
  • Strong problem-solving skills and ability to handle guest issues effectively
  • Proficient in hotel management systems, property management systems, and relevant software
  • Detail-oriented with strong organizational and multitasking skills
  • Ability to work under pressure and adapt to changing situations
  • Proficient in hotel management systems, property management systems, and relevant software
  • Proficient in Microsoft Office and hotel & restaurant software(s)
  • Must have a flexible work schedule

*Please note that specific job requirements and responsibilities may vary depending on the company’s policies, size, and other factors*

 

Powered by JazzHR

dEquRK6cG1

  • Assistant Front Desk Manager

    7 days ago

    Tampa, United States Hotel Resource Full time

    **Admin - Clerical, Management** **Assistant Front Desk Manager** Assistant Front Desk Manager Concord Hospitality Tampa FL **Assistant Front Desk Manager** **Company:** Concord Hospitality **Location:** 3650 Midtown Drive 33607 US **Category:** Admin - Clerical, Management **Degrees Required:** Not Specified **Employment Type:** Full-Time **Manages...

  • Front Office Manager

    4 days ago

    Tampa, United States Holiday Inn Express & Suites Tampa East - Ybor City Full time

    As a family-owned business built on genuine relationships, the character and quality of our staff is integral to delivering the culture of service our clients expect. Members of our team serve each other, our partners, and their community with kindness and respect, while inspiring successful returns for everyone. The diverse and intimate size of Naples Hotel...

  • Assistant Front Office Manager

    6 days ago

    Tampa, United States Le Méridien Tampa, The Courthouse Full time

    **Overview**: **Opportunity: Assistant Front Office Manager** Assist in overseeing front office operations to include supervising front office personal in accordance with established guest service and sustainability standards. **Potential Career Path** Front Office Manager - Rooms Division Manager - Assistant General Manager **Essential Job Functions** -...

  • Assistant Front Office Manager

    6 days ago

    Tampa, United States Le Meridien Tampa, The Courthouse Full time

    Overview: **Opportunity: Assistant Front Office Manager** Assist in overseeing front office operations to include supervising front office personal in accordance with established guest service and sustainability standards. **Potential Career Path** Front Office Manager - Rooms Division Manager - Assistant General Manager **Essential Job Functions** -...

  • Assistant Front Office Manager

    13 hours ago

    Tampa, United States Le Méridien Tampa, The Courthouse Full time

    Overview Opportunity:  Assistant Front Office Manager Assist in overseeing front office operations to include supervising front office personal in accordance with established guest service and sustainability standards.  Potential Career Path Front Office Manager – Rooms Division Manager – Assistant General Manager Essential Job Functions Interview,...

  • Assistant Front Office Manager

    5 days ago

    Tampa, United States Le Méridien Tampa, The Courthouse Full time

    Overview Opportunity:  Assistant Front Office Manager Assist in overseeing front office operations to include supervising front office personal in accordance with established guest service and sustainability standards.  Potential Career Path Front Office Manager – Rooms Division Manager – Assistant General Manager Essential Job Functions Interview,...

  • Assistant Front Office Manager

    6 days ago

    Tampa, Florida, United States Le Méridien Tampa, The Courthouse Full time

    OverviewOpportunity: Assistant Front Office ManagerAssist in overseeing front office operations to include supervising front office personal in accordance with established guest service and sustainability standards. Potential Career PathFront Office Manager – Rooms Division Manager – Assistant General ManagerEssential Job FunctionsInterview, select,...

  • Hotel Tampa Riverwalk

    6 days ago

    Tampa, United States Schulte Hospitality Group Full time

    HTFL-38333 Schulte Hospitality Group is seeking a dynamic, service-oriented Assistant Front Office Manager to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously...

  • Assistant Front Office Manager

    5 days ago

    Tampa, United States The Westin Tampa Waterside Full time

    Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals. Ensure that the arrival, departure, and all other guest contact are conducted in an efficient and friendly...

  • Hotel Tampa Riverwalk

    6 days ago

    Tampa, United States Schulte Companies Full time

    Job DescriptionSchulte Hospitality Group is seeking a dynamic, service-oriented AssistantFront Office Manager to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously...

  • Hotel Front Desk Receptionist

    2 weeks ago

    Tampa, United States Hampton Inn Tampa-International Airport -Westshore Full time

    Job DescriptionJob DescriptionDo you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested...

  • Front Office Agent

    2 weeks ago

    Tampa, United States Hyatt Full time

    At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.   Front Office associates are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual...

  • Hotel Front Desk Associate/Night Auditor

    2 months ago

    Tampa, United States Thind Management Full time

    Job DescriptionJob DescriptionHotel Front Desk Associate/Night Auditor IntroductionWelcome to Thind Management, a family-owned management company where we strive to provide exceptional service and unforgettable experiences to our guests at our properties. With a passion for hospitality and a commitment to teach, we at Thind Management strive to share our...

  • Assistant Front Desk Manager

    6 days ago

    Tampa, United States Marriott International Full time

    Job Number 24037047 Job Category Rooms & Guest Services Operations Location JW Marriott Tampa Water Street, 510 Water Street, Tampa, Florida, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Entry level management position that is responsible for leading and assisting with the...

  • Assistant Front Desk Manager

    5 days ago

    Tampa, United States Tampa Marriott Water Street Full time

    Job Number 24037047Job Category Rooms & Guest Services OperationsLocation JW Marriott Tampa Water Street, 510 Water Street, Tampa, Florida, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJob SummaryEntry level management position that is responsible for leading and assisting with the successful completion...

  • Front Desk Agent

    1 month ago

    Tampa, United States Hotel Flor Tampa Full time

    About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee...

  • Pets Hotel Associate

    7 days ago

    Tampa, United States Hotel Resource Full time

    **Other** **Pets Hotel Associate** Pets Hotel Associate PetSmart Tampa FL **Pets Hotel Associate** **Company:** PetSmart **Location:** 33646 US **Category:** Other **Degrees Required:** Not Specified **Employment Type:** Full-Time **Manages Others:** No **Requirements:** **PETS HOTEL ASSOCIATE** **ABOUT OUR HOTEL:** Working at PetSmart is not a job,...

  • Front Desk

    6 days ago

    Tampa, United States AC Hotel Tampa Airport Full time

    Additional Information Driver's License Required, Pay $16.75Job Number 24085767Job Category Rooms & Guest Services OperationsLocation AC Hotel Tampa Airport, 4020 West Boy Scout Boulevard, Tampa, Florida, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren’t just about giving...

  • Assistant Front Desk Manager

    7 days ago

    Tampa, United States Marriott International Inc Full time

    Job Number 24037047 Job Category Rooms & Guest Services Operations Location JW Marriott Tampa Water Street, 510 Water Street, Tampa, Florida, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Entry level management position that is responsible for leading and assisting with the successful...

  • Front Desk Agent

    2 weeks ago

    Tampa, United States Crestview Management, LLC Full time

    **Front Desk Agent**: A Front Desk Agent is responsible for providing excellent customer service to guests and visitors. They are the first point of contact for guests and must ensure that their experience is positive and memorable. **Responsibilities**: - Greet guests and visitors in a friendly and professional manner - Check guests in and out of the...