Customer Service Champion

1 month ago


Palm Beach Gardens, United States Kasper Electrical Full time
Job DescriptionJob Description

Who We Are
Kasper Electric is a faith-based organization, dedicated to improving the quality of lives of the families we employ and the customers we serve, through excellence in all we do, growth the areas that matter, and doing unto others as we would have them do to us.
The Opportunity – Customer Service Champion
We are seeking an engaging, detailed oriented team member for the Customer Service Champion position
As a Customer Service Champion, you will be primarily supporting technicians in the field by documenting, scheduling, and communicating all stages of the customer experience for each job. The critical component of this role is to assist with timely task completion at a high level of excellence. Accurate job descriptions, pleasant phone conversations and a can do attitude to serve all facets of our team by taking incoming calls. In this role you will interact primarily with all customers, service technicians and service office team members.
Ideal Customer Service Champion Candidates:

Ideal Candidates:

  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities
  • Customer-oriented mindset
  • Proactive approach to identifying areas of opportunity or concern
  • Excellent written and verbal communication

Responsibilities:

  • Promptly respond to customer inquiries via phone, email, and chat
  • Efficiently manage customer appointments and scheduling
  • Identify and address customers' needs to ensure satisfaction
  • Resolve customer complaints and conflicts with empathy
  • Proactively point out areas of opportunity or concern with customer jobs or scheduling
  • Maintain accurate records of customer interactions and transactions
  • Review and establish contact for internet leads to schedule
  • Process incoming Home Depot Leads from Internet
  • Assist with coordination of Permits, Inspections and Shutdowns as needed

Exceptional Customer Service Champion Candidates:

  • Have 3 or more years of experience in a similar role
  • Has previous experience with Service software such as Service Titan
  • Possess a strong sense of urgency and follow up
  • Are familiar with the electrical trade

In addition to your expertise and experience, we seek to hire those with similar character qualities which include:

  • Having a Positive Attitude
  • Remaining Coachable
  • Demonstrating a Strong Work Ethic
  • Passionate about Serving Others and Collaborating to make a difference

What We Value
Excellence- Strive for it in everything we do
Growth- Grow in the areas that matter; personal, professional, and spiritual.
Others- Doing unto others as we would have them do to us.



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