Client Service Specialist, Hair Color Bar

4 weeks ago

Bethesda, United States Madison Reed Hair Color Bar Full time
Job DescriptionJob Description

Client Service Specialist, Hair Color Bar

As the Madison Reed Hair Color Bar Client Service Specialist, you will be actively participating in the client experience from arrival to departure. This role is important to our clients' Hair Color Bar experience and helps navigate clients through their journey within Madison Reed by recognizing the unique and diverse needs of each client.

What you'll do:

  • Engage with clients to deliver a distinct and delightful client experience, mapped to their diverse needs, resulting in future client engagement with the Hair Color Bar
  • Effectively navigate front-end operations while adhering to all company standard operating procedures, including but not limited to; buy online pick-up in store (BOPIS), retail client consultations, and orders
  • Generate revenue for the Hair Color Bar by building the order through additional services, sales of unlimited roots memberships, subscriptions, hair care products, and accessories
  • Exhibit core values aligned with sales and service behaviors in all interactions and communication with clients, valuing their ideas and insights to expand the positive experience for the client
  • Regularly achieve and exceed daily, weekly, and monthly sales goals
  • Ability to work evenings, weekends and Holidays as needed

Who you are:

  • Entry level experience in retail sales; salon or beauty industry experience preferred
  • Based on state requirements, Cosmetology/Hairdressing license preferred or completion of minimum school hours to perform consultations, shampoo and blowout services
  • Outstanding communication, problem solving, collaboration, and troubleshooting skills
  • Ability to effectively multi-task in a fast-paced environment
  • Exceptional organizational skills with high attention to detail
  • Computer skills and POS (Point of Sale) system experience desired

By applying for this job, I agree to receive text (SMS) messages, including via autodialer, related to my application and, if I am hired, to my employment and Madison Reed business. Message and data rates may apply. Text "STOP" at any time to cancel.

Physical Demands: While performing the duties of this position, the employee will regularly stand/walk for 4 consecutive hours or more at a time; regularly bend and twist at the waist, manipulate fingers and hands, bend wrists and arms, reach with hands and arms, speak, see, hear, and lift/move up to 5 pounds. May on occasion sit, kneel, stoop, crouch, push or pull up to 20 pounds.

At Madison Reed, we aim to pay competitively. The starting hourly rate for this position is between $16.70 to $18 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. This position is eligible for commissions and tips in accordance with the terms of the Company's total rewards plan. Commissions and tips for this position will vary based on factors of individual performance.

Madison Reed offers the following benefits for this position, subject to applicable eligibility requirements:

  • Floating Holidays (24 hours per year for full time team members, 12 hours per year for part time team members) Please modify for FT and PT hourly postings respectively
  • Sick Time Accrual (1 hour for every 30 hours worked)
  • Paid Holidays (Thanksgiving, Christmas Day, New Years Day)
  • Madison Reed Learning and Education Programs
  • Madison Reed Gratis + Discounts on Hair Color Bar Services and Products
  • Company Sponsored Events + Surprise and Delights and more

We are Madison Reed.

We're disrupting a $50 billion industry.

Since 2013, we've offered our clients the option to truly own their beauty with a revolutionary choice—your place or ours? Home or Hair Color Bar? Our professional hair color is truly omnichannel, with the option to order or subscribe through our website, pick up in-store at our Hair Color Bars, or make an appointment at one of our Hair Color Bar locations. At our Hair Color Bars, clients can choose from a variety of color services from licensed cosmetologists—permanent hair color, roots only, hair gloss, highlights, blowout services and more. With our men's line launched in 2020, we're shaking up the $50 billion hair care industry with products that continue to raise the bar for doing hair at home.

We live our values.

Here at our San Francisco headquarters and in every Hair Color Bar, we truly live our values—Love, Joy, Courage, Responsibility, and Trust. Our values inform everything we do, from how we treat our clients to how we treat every member of our fast-growing team. Our Founder & CEO, Amy Errett, has fostered a one-of-a-kind culture based on transparency, accountability, and fun; where diversity and inclusion are of utmost importance and every team member feels supported to succeed.

We are hair color that breaks the rules.

Our commitment to the ultimate client experience, paired with our dedication to product innovation and the latest beauty technology, has attracted a devoted, consistently-growing base of fans, converts, and color evangelists. We love what we do—and it shows.

Join us in our mission to live life colorfully and make personal care more personal.

ALERT: We are aware of a scam whereby imposters are posing as employees from Madison Reed. Beware of anyone requesting financial or personal information.

At Madison Reed, we take pride in creating a best-in-class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card, driver's license, or bank information, etc.) from you via text or email. If you are suspicious of a job posting or job-related email mentioning Madison Reed, let us know by contacting us at hiring@madison-reed.com

Information for Recruiters: Madison Reed only accepts resumes directly from candidates. Madison Reed does not accept unsolicited resumes from staffing vendors, including recruitment agencies and/or search firms, and does not pay fees to any such vendors for any unsolicited resumes.

Madison Reed is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state or federal law or local ordinance. Madison Reed has a zero tolerance for discrimination, racism, xenophobia or misogyny in any form in our workplace. We strive to create a workplace where everyone feels empowered to bring their full, authentic selves to work every day.

Pursuant to the San Francisco, Los Angeles, and New York City Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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