Front Desk Receptionist

Metro Physical & Aquatic Therapy is a comprehensive multidisciplinary company who offers Physical, Occupational, Speech Therapy, Massage and Acupuncture services. We take great pride in inspiring our team to create an everlasting bond with our patients, our doctors, and our community. But it’s not just what we do, it’s who we are. We are driven by our mission to continually invest in our people and offer the best workplace environment possible.

Metro Physical & Aquatic Therapy is looking for Front Desk Receptionists Come be a part of a growing organization in a progressive, supportive, and innovative team

Are you looking for an exciting opportunity in a fast-growing industry? Do you want to make a difference in people's lives while you grow your career? Are you interested in delivering compassion, excellence, and reliable service to patients? We want you to apply your energy and skills t become an integral part of a caring, professional team that provides the highest quality care to our patients.

What We Offer

• Vacation & Paid Time Off Benefits
• 401(k) Retirement Savings
• Health Insurance/Dental/Vision
• Flexible Spending
• Free Life Insurance
• AFLAC
• NY 529 College Savings Program
• Pet Insurance
• Identity Theft Insurance

Essential Functions:

• Welcomes patients and visitors with an upbeat attitude and a warm and inviting smile - in person or on the telephone; answering or referring inquiries.
• Demonstrate a high level of customer service at all times. Patient’s satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Generate a compilation of reports, logs and lists including but not limited to authorization and verifications with a high level of accuracy.
• Ensure co-pays are tallied and reconciled and control credit extended to patients.
• Call treating physicians to obtain updated prescriptions for treatment by Occupational and Physical Therapists.
• Obtains Plan of Cares from treating physician and update system.
• Set up a new /returning patient case in Theraoffice which includes obtaining new demographic information and all existing insurance information.
• Keeps patient appointments on schedule by notifying Clinicians of patient’s arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
• Maintains a working knowledge of Metro, rules and policies, and works to ensure the compliance with the stated parameters. Perform other duties and assignments as required.
• Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.
• Perform other duties and assignments as required.

• One (1) year of Physical Therapy/Medical office experience
• Experience with a EMR System a plus
• Ability to communicate to customers, co-workers and management in a professional/courteous manner.
• Current or recent experience in a medical practice assuring compliance with federal, state and local regulations and guidelines.
• Must work well within a team environment.
• Excellent interpersonal and communication skills
• Proficiency in the Google Suite platform and ability to learn new programs quickly.
• One year of experience in a customer service-oriented is strongly desired.
• High school diploma or GED is required