Office Manager
2 weeks ago
Benefits
SERVPRO of East York/Western Lancaster County offers:
- Competitive compensation
- Superior benefits
- Career progression
- Professional development
As the Office Manager, you will be responsible for hiring, managing, training, and motivating the SERVPRO office team. You will oversee all accounting functions, administrative activities, and ensure customer satisfaction.
Key Responsibilities
Manage Job File Coordinators (3)
Manage Office Administrators (1-2)
Accountable for coordinating with Mitigation Team for daily scheduling and dispatching
Drive operational excellence to achieve KPMs
Oversee and monitor compliance of job files, corporate uploads, and estimates
Ensure fulfillment of the training and development plans for the office team
Monitor and drive positive customer experience
One week of on-call rotation every 6-8 weeks for documenting and dispatching emergencies
Serve as a point of contact for customers addressing inquiries, concerns, and requests promptly and professionally
Responsible for maintenance of customer databases and records, ensuring accuracy and confidentiality of information
Monitor insurance program compliance program
Lead on Stom events
o Including customer response file documentation, logistics, travel accommodation, etc
Other tasks as assigned
Position Requirements
- High school diploma/GED; Associate degree or Bachelors degree preferred
- At least 1 year of management and/or supervisory experience
- At least 3 year of customer service and/or office-related experience
- Excellent written and verbal communication skills
- Exceptional organization and planning capabilities, strong attention to detail
Skills/Physical Demands/Competencies
This is a role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary. Ability to successfully complete a background check subject to applicable law
Each SERVPRO Franchise is Independently Owned and Operated.
All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise. Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by Servpro Industries to Servpro Franchises should be reviewed and approved by the Franchises attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and Servpro Franchises may choose whether or not to use them.
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