Operations Admin

2 weeks ago

Salt Lake City, United States Renewal By Andersen - SLC Full time
Job DescriptionJob DescriptionDescription:Operations Admin - Renewal By Andersen - Salt Lake City, UT

About Renewal by Andersen

Renewal by Andersen - SLC is the window replacement subsidiary of Andersen Corporation, a company that has revolutionized the window and door business for more than 110 years. Drawing on the Andersen tradition of over 100 years of quality, innovation and craftsmanship, Renewal by Andersen was founded with the objective to stand apart in the products we provide and, in our standard, to give our client’s the best window and door replacement experience.


Since opening our first store in Minnesota in 1995, Renewal by Andersen Corporation has rapidly grown to more than 100 markets in the U.S., becoming one of the largest replacement window companies in the country.


As an organization, we take pride in our outstanding leadership, innovation, expertise, customer service and we are excited to bring on a team member who shares these same values.


Job Overview

Renewal by Andersen has an immediate opening for an Operations Admin. The Operations Admin will work alongside our Scheduling, Sales, and Operations teams as they manage and coordinate operational activities, such as planning, organizing, and prioritizing tasks to ensure all jobs are scheduled efficiently to meet our homeowner's expectations. The Operations Admin position aims to ensure that our window and door products are delivered and installed promptly. Excellent communication and rapport between our Operations Admin, Operations team, and homeowners is crucial.


Position Type: Full-time, benefited, non-exempt, at-will position.


Salary: $20 to $23 per hour; based on experience.


Schedule: Monday through Friday, 9:00 a.m. to 6:00 p.m.


Best Candidate Qualities:

  • Fun, friendly, and positive attitude.
  • Outgoing personality and ease when talking with the public.
  • Outstanding customer service.
  • Clear and concise written and verbal communication.
  • Good organizational and communication skills.
  • Dependable and timely.

Duties & Responsibilities:

  • Works directly with homeowners to schedule installations.
  • File maintenance; includes various processes carried out to ensure that files are accessible, secure, organized, and well managed.
  • RForce file management; including closing out of files once a job has been completed.
  • File preparation for daily huddles. May assist Operations Manager in holding daily huddles.
  • Daily correspondence with homeowners; includes updates on product arrival and coordination of installations.
  • Provides daily reminders to homeowners for next day installs.
  • Appointment calendar management; includes providing reminder correspondence and scheduling of services for installs, paint, drywall, and/or stucco at job sites.
  • Collection of final payments once the project is completed.
  • Tracking of inventory; includes communicating product status and timeline to homeowners.
  • Provides project updates to homeowners every 30 days or as necessity dictates.
  • Must be an information guru in collecting, organizing, and disseminating important information to homeowners and installers. Transparency and the communication of special requests and/or job technicalities is vital.
  • Monitors outside hazards; including weather conditions and location concerns/issues.
  • Conducts, organizes, and maintains product research for the entire operations department.
  • Maintains organization of installer packs for management sign off of invoices. This includes the locating and breaking down of installer packs.
  • Delegates tasks to proper coordinators and warehouse team accordingly.
  • Assist in other day-to-day office admin functions as needed.
  • All other duties as assigned.

Qualifications:

  • High School Diploma or equivalent experience.
  • 18 years or older.
  • Clear background check.
  • Effective listening and communication skills.
  • Ability to multitask.
  • Works well and remains calm under pressure.
  • Excellent time management, organizational skills, and superior attention to detail.
  • Ability to work well with a variety of personalities and effectively build relationships.
  • Must be a team player.
  • Computer proficiency, including Office 360 (Outlook, Word, Excel, etc).
  • Customer service experience.
  • Experience with Sales Force preferred.

Working Conditions:

  • Working in indoor office space.
  • Working or exposed to continuous sounds or noise levels.
  • Work with a group or as part of a team.
  • Work near other people, but usually have a few feet of space separating them from coworkers.

Physical Requirements:

  • Able to remain stationary in the desk cubicle area for extended periods of time.
  • Able to communicate verbally and interpret customer needs through exchange of information.
  • Manual dexterity to enter text or data into a computer or other machine by means of a traditional keyboard or telephone keypad.
  • Able to hold, grasp, turn, and lift objects for work purposes (such as office equipment).
  • May be required to use mobility of upper body, as well as have mobility to move within office space as required.
  • Able to lift and/or move up to 25 lbs (as necessary).

Supplemental Information:

  • Considering operational needs, schedule flexibility may be provided.
  • Ability to arrive to scheduled shifts in a timely manner.

Benefits:

  • Health insurance
  • Health savings account
  • Dental insurance
  • Vision insurance
  • 10k paid group life insurance
  • Life insurance
  • 401(k)
  • 401(k) matching
  • Paid time off

EEO Statement

Chisl, Inc dba Renewal By Andersen - SLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Requirements:


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