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Guest Service Representative

2 months ago

Saint Paul, United States Golder Hospitality Properties Full time $16
Job DescriptionJob DescriptionDescription:

Comfort Inn & Suites Vadnais Heights is seeking a friendly, organized, and customer-focused Front Desk/Guest Service Representative to join our hotel team - full time/part-time hours are available. The ideal candidate will be responsible for providing exceptional customer service to our guests, managing reservations, and ensuring a pleasant and memorable stay for all guests.


Hours: combination of 1st shift and 2nd shifts (7am-3pm and 3pm-11pm) including weekend and holiday.


If you enjoy being a part of a team, are hard-working, have a positive -can do attitude and strive to deliver exceptional customer service each day, we want to speak with you


What we offer YOU

  • Competitive Wages
  • Paid Time Off
  • Hotel Discounts
  • Bonus Plan
  • Holiday Pay
  • Advancement opportunities

The primary responsibility of our Guest Service Representative is to deliver excellent customer service while interacting with guests during the check-in and check-out procedure.


The essential functions of a Guest Service Representative position include:

  • Performing the check-in and check-out process
  • Answer all incoming and in-house phone calls
  • Assist callers with making and/or changing reservations
  • Assist all guests as necessary to ensure a positive experience
  • Ability to work while standing for extended periods of time.
  • Communicate with guests and employees both verbally and in writing to answer questions and provide clear direction


Requirements:

Candidates must possess the following knowledge, skills, and abilities:

  • Great attention to detail
  • Excellent knowledge of local attractions and entertainment venues
  • Considerable knowledge of computer systems for registration, reservations and backup systems
  • Above average mathematical comprehension to understand and interpret numbers as they apply to operations in hotels
  • Ability to read, write, speak and understand the English language to communicate with employees and guests
  • Ability to effectively interact with internal and external customers, some of whom will require a high level of patience, tact and diplomacy, to defuse anger, collect accurate information and resolve conflicts

Education/Experience

  • Comparable hotel size and scope of experience preferred

Note: Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.


Thank you for your interest in the Comfort Inn & Suites Vadnais Heights Managed by Golder Hospitality