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Patient Advocate

3 months ago

Texarkana, United States Healthcare Express Full time
Job DescriptionJob Description

At HealthCARE Express, we take pride in staying ahead of the trend. Our reputation of evolving in a day and growing team members into leaders who make a difference in our communities are just a couple aspects that make our company such an amazing place to work. We promote personal growth for every team member and have a unique culture that encourages a fun work environment. In fact, we take having fun at work so seriously we have monthly themed dress up days.

Responsibilities:

  • Great patients in a friendly and professional manner
  • Monitor AR balances and take steps for collection efforts
  • Coordinate with Medical Billings, Front Desk, and Coding to complete tasks
  • Answering phones, directing calls, patient handling
  • Assertive and tactful co-pay, deductible, co-insurance, and patient balance collection on all account
  • Data entry, update patient demographic for statements
  • Generate patient or account letters based on account status
  • Respond to staff messages and emails
  • Document all activity in accordance with established workflows
  • Escalate issues to supervisor as needed
  • Work as a team with other staff members in order to provide the best possible customer service and workplace efficiency
  • Remain flexible for cross training
  • Occasionally take on tasks outside the normal scope of practice
  • Observe, identify, and do what is needed to move us forward in a way that best represents who we are as an organization
  • Other duties as needed to help drive our vision, fulfill our mission, and abide by our Organization's Values

Location: Texarkana, TX (Not a remote position)

Hours: M - F 8 - 5

Pay: $15 & up (Depending on Experience)

Benefits Available: Health Insurance, Dental, Vision, Life, Short Term Disability, Long Term Disability, Accident, Critical Illness, Benefit Time Off, & Bereavement Leave


We are a fast-paced environment looking for applicants capable of multi-tasking and high attention to detail. This position requires a great deal of patience and a caring heart. Must be comfortable on computers with excellent customer service. The ability to be thorough, courteous, and prioritize is at the top of the list for the position. We take great pride in the ability to maintain the utmost confidentiality and having a team of super stars has helped to reinforce that confidentiality.

All offers are contingent on passing criminal background check and pre-employment drug screen.