Current jobs related to Card Services and Operations Leader - Oxnard - CBC Federal Credit Union

  • Microelectronics Operations Engineering Leader

    4 weeks ago

    Oxnard, California, United States Path Engineering Full time

    Position Overview As the Operations Engineering Leader, you will oversee a dedicated team of Process Engineers, concentrating on enhancing operational processes, providing technical guidance, boosting production efficiency, minimizing downtime, and optimizing workflow. Your role will also involve managing Data Management Systems, coaching engineers in...

  • Team Leader

    4 weeks ago

    Oxnard, California, United States Cold Stone Creamery Full time

    Position Overview:As a Team Leader at Cold Stone Creamery, you will play a pivotal role in ensuring operational excellence and delivering exceptional customer experiences.Key Responsibilities:1. **Employee Development:** Mentor and guide team members, fostering a culture of growth and accountability.2. **Task Delegation:** Assign responsibilities effectively...

  • Operations Assistant

    1 week ago

    Oxnard, California, United States UFC GYM Full time

    Job SummaryThe Assistant Operations Manager is a key member of our team, responsible for ensuring a seamless and exceptional member experience at UFC GYM. This role requires a strong customer service focus, excellent communication skills, and the ability to multitask in a fast-paced environment.Key ResponsibilitiesAssist and direct members and guests,...

  • Food Service Worker II

    4 weeks ago

    Oxnard, United States Rio Elementary Full time

    Under the general direction, performs a variety of duties related to food preparation and food service; maintain food service facilities in a clean and sanitary condition; collects lunch money and lunch cards; performs other related duties as required. Participates in the preparation of a wide variety of food items, including but not limited to, meats, main...

  • Operations Manager

    2 weeks ago

    Oxnard, California, United States Gold Coast Transit District Full time

    Job SummaryThis position is responsible for ensuring the transit system operates according to established guidelines and regulations. The successful candidate will work closely with the Director to implement department goals and objectives.Key ResponsibilitiesManage assigned teams and supervise staff, including performance management and personnel...

  • Patient Services Associate Float

    5 days ago

    Oxnard, United States Dignity Health Full time

    Overview Dignity Health's Pacific Central Coast Health Centers (PHC) is a non-profit Community clinic organization comprised of more than 40 health centers located primarily from Ventura to Templeton spanning the coast. Our experienced physicians and advanced practice providers offer a wide range of primary and specialty care services. PHC is a part of...

  • Patient Services Associate Float

    22 hours ago

    Oxnard, United States Dignity Health Full time

    Overview Dignity Health's Pacific Central Coast Health Centers (PHC) is a non-profit Community clinic organization comprised of more than 40 health centers located primarily from Ventura to Templeton spanning the coast. Our experienced physicians and advanced practice providers offer a wide range of primary and specialty care services. PHC is a part of...

  • Patient Services Associate I

    4 months ago

    Oxnard, United States Dignity Health Full time

    Overview Dignity Health's Pacific Central Coast Health Centers (PHC) is a non-profit Community clinic organization comprised of more than 40 health centers located primarily from Ventura to Templeton spanning the coast. Our experienced physicians and advanced practice providers offer a wide range of primary and specialty care services. PHC is a part of...

  • Assistant Operations Manager

    3 months ago

    Oxnard, United States UFC GYM Full time

    GENERAL SUMMARY: The Assistant Operations Manager is responsible for assisting and directing members/guests, monitoring incoming inquiries and ensuring proper check in procedures are followed. Actively engaging club member base, regularly greet and interact with members, and conduct member satisfaction she/he is a direct reflection of the Operations Manager....

  • Assistant Manager for Aftermarket Operations

    4 weeks ago

    Oxnard, California, United States Goodwill Industries of Ventura and Santa Barbara Counties Full time

    Position Title:Assistant Manager for Aftermarket OperationsJob Identification:Immediate Supervisor: Aftermarket ManagerEEOC Class: Laborers and HelpersFLSA Status: Non-ExemptSalary:$20.00Job Summary:The Assistant Manager for Aftermarket Operations will support the Aftermarket Manager in optimizing revenue through the sale of salvaged, recyclable materials,...

  • Security Operations Specialist

    4 weeks ago

    Oxnard, California, United States Inter-Con Security Full time

    Job OverviewPosition LevelEntry LevelLocationOxnard, CAEmployment TypePart-TimeCompensation$18.50 per hourShift AvailabilityFlexibleCompany Background:Founded in 1973, Inter-Con Security Systems, Inc. stands as a premier American-owned security firm, delivering tailored security solutions to both governmental and commercial clients across four continents. As...

  • Fleet Dispatcher

    3 weeks ago

    Oxnard, United States Technical and Engineering - Quest Staffing Services Full time

    Job DescriptionJob DescriptionPrincipal Purpose of PositionTo charge route driver dispatching, be point of contact for fleet needs and to create delivery orders per customers’ needs and requests. Primary DutiesEffectively manage and maintain a high degree of quality customer serviceKeep track of Department of transportation (DOT) driver logs and time...

  • Club Service Coordinator

    2 weeks ago

    Oxnard, California, United States UFC GYM Full time

    Job SummaryThe Assistant Operations Manager is a key member of the UFC GYM team, responsible for ensuring the smooth operation of our facilities and providing exceptional customer service to our members. This role requires a high level of energy, a friendly and outgoing personality, and a strong focus on customer satisfaction.Key ResponsibilitiesCustomer...

  • Operations Manager

    2 weeks ago

    Oxnard, California, United States Gold Coast Transit District Full time

    Job SummaryThis position is responsible for ensuring the transit system operates according to established guidelines and regulations. The successful candidate will work to assist the Director in implementing department goals and objectives.Key ResponsibilitiesMonitor and report daily operations activities to ensure efficient dispatch, effective utilization...

  • Operations Administrative Rep

    5 days ago

    Oxnard, United States Ultimate Staffing Services Full time

    Job DescriptionJob DescriptionOperations Administrative Representative Needed in Oxnard for a Commercial Janitorial Company (in-person)Pay Range = $22 - $25/hour (DOE)Commercial Janitorial Service IndustryObjective: The Operations Admin role supports the daily operations of the field office and client relationships. The role is focused on managing the...

  • Forklift Operator

    2 weeks ago

    Oxnard, California, United States Kenco Logistics Services, LLC Full time

    Job SummaryWe are seeking a highly skilled and experienced Forklift Operator to join our team at Kenco Logistics Services, LLC. As a Forklift Operator, you will be responsible for the safe and efficient operation of Powered Industrial Equipment, ensuring the smooth flow of goods and materials within our warehouse.Key ResponsibilitiesOperate Powered...

  • Team Leader

    3 weeks ago

    Oxnard, California, United States El Super Full time

    Position: Skilled Team MemberCompany: El SuperJob Overview: The role involves delivering outstanding customer service, managing sales transactions, and supporting various store departments. Candidates should be prepared to engage in physical activities including lifting, bending, and prolonged standing.Available Roles:Front End SupervisorBookkeeperOperations...

  • Transit Operations Manager

    2 weeks ago

    Oxnard, California, United States Gold Coast Transit District Full time

    Job SummaryThis position is responsible for ensuring the transit system operates according to established guidelines and regulations. The successful candidate will work to assist the Director in implementing department goals and objectives.Key ResponsibilitiesTransit Operations Management: Monitor and report daily operations activities to ensure efficient...

  • Team Leader

    3 weeks ago

    Oxnard, California, United States El Super Full time

    Position: Skilled Team MemberCompany: El SuperJob Overview: The role involves delivering outstanding customer service, managing sales transactions, and supporting various store departments. Candidates should be capable of engaging in physical activities such as lifting, bending, and standing for prolonged periods.Available Roles:Front End...

  • Team Leader

    4 weeks ago

    Oxnard, California, United States El Super Full time

    Position: Skilled Team MemberCompany: El SuperJob Overview: The role involves delivering outstanding customer service, managing sales transactions, and supporting various store departments. Candidates should be prepared to engage in physical activities including lifting, bending, and prolonged standing.Available Roles:Front End SupervisorBookkeeperOperations...

Card Services and Operations Leader

4 months ago

Oxnard, United States CBC Federal Credit Union Full time
Job DescriptionJob Description

PRIMARY PURPOSE:

The Card Services and Operational Leader is responsible for overseeing the full spectrum of card-related services at CBC Federal Credit Union. This role is required to be onsite and will be responsible for managing both the credit and debit settlement processes, handling corporate card programs, ensuring accurate transaction corrections, and resolving credit card disputes. The leader will be at the forefront of maintaining and enhancing card operations, developing strategies for card programs, managing vendor relations, and ensuring the highest standards of member service.


Responsible for managing all day-to-day functions related to Card Services ensuring Claims Operations and Card Services operational activities run smoothly and efficiently. Provides leadership, training and supervision within the department as well as the Company. Assumes responsibility and is accountable for mitigating losses, providing excellent service, meeting regulatory requirements, continuous improvement initiatives and transformational activities, including scalability and ongoing regulatory readiness. Ensures department is adhering to company policies and procedures. Develop a highly motivated results driven team that is action oriented. Oversee Card Services which includes Reg E Dispute Processing, Card Fraud Management, and Card Operations and Services.


ESSENTIAL DUTIES:

  • Practice CBC core values:
    • Make It Right-CBC pledges to do the right thing for our credit union by providing the greatest benefit possible to our members and our community.
    • Make It Easy-CBC pledges to provide easy financial solutions, convenient locations, efficient service and simplified processes.
    • Make It Personal-CBC pledges to nurture deep, personal relationships with members, based on their individual needs and preferences.
  • Core Operations:
    • Manage credit and debit settlement processes to ensure accuracy and compliance.
    • Oversee corporate card programs, including issuance, maintenance, and employee status management.
    • Handle balance transfers, travel notices, and report address changes through systems like Springboard.
    • Reconciliation of credit card payments through various channels such as in branch, online, and mail.
  • Card Management:
    • Direct the process of ordering replacements for lost/stolen cards and creating new accounts as required.
    • Conduct regular reviews of card program policies, including certifications, limit increases/decreases, and margin rate changes.
    • Oversee inventory management for card stock and supplies.
  • Dispute Resolution:
    • Lead the resolution of debit and credit card disputes, including origination, posting adjustments, and closing the dispute case process with general ledger postings.
    • Manage ATM dispute resolutions in collaboration with related departments.
    • Lead the resolution of bin attacks and other fraudulent scenarios through identification of affected cards, blocking cards, member notification and card reissue.
  • Reporting and Compliance:
    • Prepare and review Quarterly Operating Certificate Reports.
    • Ensure all card services operations comply with relevant regulations and credit union policies.
  • Member Service:
    • Troubleshoot card-related issues to provide prompt resolutions for members.
    • Adjust and handle nonmember transactions/disputes with a focus on maintaining member trust and credit union reputation.
    • Maintain address or member related changes that occur in core operating system within card management system like Springboard.
    • Review non-reissues and decide which cards should be reissued.
  • Strategic Initiatives:
    • Develop and execute campaigns and promotions to increase card usage and member engagement.
    • Cultivate and manage vendor relationships to enhance service offerings and technology solutions.
    • Implement strategic initiatives in response to analytics and market trends.
    • Partner with technology and develop enhancements, executing efficiencies, improving client experiences, ensuring alignment in design and execution with vision and strategies.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: The requirements listed below are representative of the knowledge, skills and ability required of an individual to satisfactorily perform the essential duties of this job.


  • Extensive knowledge of payment processing, card services operations, and financial regulations.
  • Demonstrated ability to lead a team in a dynamic and regulatory environment.
  • Strong analytical skills for effective decision-making and problem-solving.
  • Excellent communication skills to effectively collaborate with both internal teams and external partners.
  • Proficiency in industry-standard software and systems related to card services.

EDUCATION and/or EXPERIENCE:


  • Bachelor's degree in Business Administration, Finance, or related field and/or completion of a Credit Union Management program or equivalent experience Master's degree is advantageous.
  • A minimum of 5 years of progressive experience in card services management, preferable with a credit union or financial institution is preferred, with a strong background in managing card programs and operations.
  • Strong management, leadership, coaching, and mentoring skills.
  • Superior level of member service skills and commitment to excellence and organizational goals.

PHYSICAL REQUIREMENTS: The physical demands described below are representative of those that must be met to successfully perform the essential duties of this job. Reasonable accommodations may be provided to enable a team member with disabilities to perform the essential duties.


This position is of light physical activity performing non-strenuous daily tasks. While performing the duties of this job, the team member is occasionally required to stand and walk while conducting training sessions. Speech and auditory capability are essential to delivering and receiving information during training sessions and communicating on a daily basis with team members and leadership. Requires constant use of hands and eyes for computer usage.


OTHER REQUIREMENTS: May be required to travel to other CBC locations. Must possess reliable transportation and a valid California driver's license with current auto insurance.


WORK ENVIRONMENT: Work area is a well-lighted, air-conditioned indoor office setting with adequate ventilation. The noise level is moderate.


WORK SCHEDULE: Workweek will be 40 hours and some overtime may be required. Occasional attendance at meetings before or after scheduled hours may be required. Leadership reserves the right to change any team member's work schedule to meet the operational needs of CBC. Furthermore, leadership reserves the right to reassign any team member, either temporarily or permanently, to work at another CBC location.


TRAVEL: Minimal overnight travel by land and/or air may be required.



Job Posted by ApplicantPro