Lexus of Lexington

1 month ago


Lexington, United States MAP Automotive Group Full time
Job DescriptionJob DescriptionSalary:

Lexus of Lexington is looking for a Service Advisor to join our team 


What We Offer

  • Medical, Dental, Vision, and Disability
  • 401K Plan
  • Paid time off and vacation
  • Paid Training
  • Employee vehicle purchase plans
  • Long-term job security
  • Saturday Lunches


Responsibilities

  • Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
  • Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression on the customer.
  • Provide concierge support for all owner inquiries, whether by phone or in person, to assure the customer does not get mishandled.
  • Ensure the daily inventory of technicians' time is consistently sold to service customers.
  • Distribute work between technicians efficiently.
  • Answer technical questions about vehicle problems, warranties, services, and repairs.
  • Maintain Customer Success Index at or above company standards.
  • Assist in diagnosing vehicle problems; order parts and tools as necessary.
  • Oversee administration of warranty claims as well as training and supervising the service department.
  • Reinforces company policies and adheres to company standards.
  • Encourages compliance with applicable laws and regulations.
  • Maintain a good working relationship with factory(s) and foster positive employee relations.


Qualifications

  • Organized and friendly personality
  • Demonstrated ability to manage others
  • Time management skills
  • Fantastic communication skills with your customers
  • Professional, well-groomed personal appearance
  • Consistent record of service and sales success
  • Strong record of positive customer satisfaction results
  • Team-oriented and self-motivated
  • Able to work with little supervision
  • Clean driving record and valid driver’s license

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