Case Manager

2 months ago

Chicago, United States SAFER FOUNDATION Full time
Job DescriptionJob Description

The Safer Foundation is a social service provider to individuals with arrest and conviction records. Through a full range of services, including case management, educational instruction and advocacy, we focus on preparing individuals for the world of work by helping them find and keep productive and meaningful employment.


General Summary:

The purpose of the Department of Justice’s Driving Career Equity Through Skills DCETS is to provide employment related and training services that improve the employment outcomes of adults who are involved in the criminal justice system. The Intensive Case Manager (ICM) conducts assessments, registration, provides job coaching and follow-up for justice involved participants in Safer’s Adult Transition Centers. As necessary, will also provide employment readiness training. Clients assessed to be eligible and suitable are matched with training and employment opportunities that fit their skills and abilities. The ICM is also responsible for building and maintaining strong relationships with training providers and employers to encourage the hiring of Safer’s clients. The ICM will report to the Program Manager of DCETS.

Performance Results Description

The Position is properly performed when all essential duties and responsibilities are executed by following the Safer Values.

Exceeding Expectations, Communication and Collaboration, Integrity and Evidence Based Innovation.

Essential Duties and Responsibilities:

Stakeholder Interface and Service

• Complete registration and assessments to determine employment and service needs

• Provide each registered client effective case management interventions as identified on the individual assessment

• Conduct individualized employment plans and facilities appropriate services

• Maintain client engagement once enrolled, to ensure qualified clients remain engaged, are contacted according to their individual needs

• In collaboration with the overall team, provide courteous customer service that is client-centered and in adherence to all agency policy and procedures

• Act as liaison between employers, training providers, and client to assist in resolving problems as they arise

• Collaborate as needed with other Safer programs to positively impact the well-being and outcomes of the client

• Assesses and draws reasonable conclusions from the actions, demeanor, statements, etc. of each resident/ client and makes recommendations for solutions to address issues that arise. Timely document staffing reports/ case notes

• Participate in training that is relevant to exhibiting good case management skills and share information about the value of the training.

• Adheres to all federal, state, and local requirements to maintain confidentiality of client/resident personal information

Stakeholder Outreach and Recruitment

• In collaboration with workforce strategies, identify and recruit employers that offer quality jobs and successfully educate them on the benefits of hiring their employees through Safer

Represent Safer at outreach events

Tracking, Document, and Reporting

• Complete, accurately, and timely, all paperwork including staffing reports/case notes, procedures and periodic reports required by the funder, Safer and other key stakeholders.

• Proficiently utilize technology platforms (Salesforce and GIS Tracking tool) for implementation of data in a timely and accurate manner

• Auditing in accordance with the Safer Foundation Quality Assurance Plan

• Meeting all contractual reporting deadlines, deliverables, and benchmarks

• Maintain audit ready case files at all times

Required Knowledge, Skills and Abilities:

• Knowledge of group behavior and dynamics and societal trends and influences.

• Knowledge of computer-based applications such as Microsoft Office, Salesforce, and other Safer technology.

• Skilled in active listening and conveying information to others effectively.

• Skilled in Social Perceptiveness (Being aware of others’ reactions and understanding why they react as they do.

• Skilled in Critical Thinking, judgment and decision-making.

• Knowledge of community resources.

• Ability to analyze assessment data to plan appropriate intervention.

• Skilled in motivational interviewing and active listening including the ability to establish rapport and persuade others.

• Knowledge of criminal justice system and area/community resources that can benefit Safer’s clients.

• Knowledge of local labor market and trends in hiring and job search techniques including on-line searches, job boards, composing resumes, etc.

• Excellent interpersonal skills and works appropriately with clients, peers, and supervisors.

• Must be able to write and communicate clearly and effectively present information in individual, small, and large group settings.

•Service oriented and flexible to meet changing business needs.

Education and Experience:

Bachelor’s Degree or equivalent experience; prior case management experience helpful


Safer Foundation is a drug-free workplace.

Equal Opportunity Employer/Affirmative Action/Minorities/Females/Veterans
www.saferfoundation.org
No Phone Calls Please

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