Collections Specialist for Dental Group
1 month ago
Gold Coast Dental is looking for a Collections specialist who:
Is comfortable having the uncomfortable conversations needed to collect money from people who haven’t paid their bills BUT ALSO has the empathy needed to maintain a positive relationship with these same people.
Has the patience and ability to review the nitty gritty details of an account to ensure that the balance shown is actually accurate BUT ALSO realizes that hours of number crunching and analysis doesn’t actually collect a single dollar - picking up the phone and having a conversation is where the real value is added.
Understands that giving a discount and getting a partial payment in hand today is better than having the full amount remain in accounts receivable BUT ALSO doesn’t just write everything off at the first sign of resistance.
If this sounds like you, we’d like to meet
We use Open Dental software, DentalXChange and NEA Fast Attach. Experience with these products is a plus.
Following is a ChatGPT generated (but still really good) generic job description for the position:
Job Title: Collections Specialist
Location: La Habra, CA
Company: Gold Coast Dental
Job Type: Full-Time
About Us: Gold Coast Dental is a dentist owned group of 17 dental offices in Southern California. We pride ourselves on delivering high-quality dental services and exceptional patient care. Our team is committed to maintaining a welcoming and professional environment for our patients and staff.
Job Description: We are seeking a dedicated and detail-oriented Collections Specialist to join our team. The successful candidate will be responsible for managing accounts receivable, collecting outstanding payments from patients and dental insurance companies, and ensuring timely payment for services rendered.
Key Responsibilities:
- Contact patients and insurance companies to collect outstanding balances via phone calls and letters.
- Review and analyze patient accounts to identify overdue balances and discrepancies.
- Resolve billing issues and disputes by working closely with the billing department and insurance companies.
- Maintain accurate and up-to-date records of all collection activities and communications.
- Develop and implement effective strategies for timely collection of payments.
- Provide exceptional customer service and maintain a professional demeanor in all interactions.
- Assist in the preparation of reports related to collections and accounts receivable.
Qualifications:
- Must be comfortable picking up the phone and calling patients to collect money owed.
- High school diploma or equivalent; associate's or bachelor's degree in a related field is a plus.
- Previous experience in collections, accounts receivable, or a similar role, preferably in a healthcare or dental setting.
- Strong understanding of dental billing and insurance processes.
- Excellent communication and negotiation skills.
- Proficient in using billing software and Microsoft Office Suite (Word, Excel).
- Strong attention to detail and organizational skills.
- Ability to work independently and as part of a team.
Benefits:
- Competitive pay
- Health and dental insurance
- Professional development opportunities
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