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Housekeeping Manager

3 months ago

Arlington, United States Palette Hotels Full time
Job DescriptionJob Description

Position: Housekeeping Manager - Doubletree by Hilton Arlington DFW South

Essential Duties and Responsibilities

  • Approach all encounters with guests and associates in a friendly service oriented manner.
  • Maintain regular attendance in compliance with hotel standards as required by scheduling which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working.
  • Comply at all times with Company and Hotel standards and regulations to encourage safe and efficient hotel operations.
  • Inspect staff's work performance within assigned section on a daily basis to assure that standards and productivity levels are being met and maintained.
  • Inspect all VIP rooms and report their availability to the Front Office.
  • Oversee the organized closing of the department at the end of the day ensuring all guest corridors, public areas, and BOH areas are left clean and organized.
  • Ensure records of daily assignments are completed signed off on and stored in the Housekeeping Office.
  • Maintain key control system.
  • Supervise all staff in Laundry and Housekeeping holding them accountable and responsible for their work performance.
  • Submit proper documentation regarding poor work performance, misconduct, excessive absenteeism, and other actions that go against hotel and company standards and policies.
  • Maintain 'Lost and Found' according to Company procedures.
  • Familiarization with standard Housekeeping and Laundry policies and procedures for a full-service hotel.
  • Ensure that associates are at all times attentive friendly helpful and courteous to all guests and other associates.
  • Ensure the overall appearance, cleanliness, and orderliness of staff and department.
  • Carry an active radio to maintain contact with other staff and departments throughout the shift period.
  • Oversee the daily assignment of duties ensuring each Room Attendant and House Attendant carries a work assignment.
  • Monitor cleanliness and orderliness of Room Attendants' carts, linen closets, stairways, and landings.
  • Report on progress of all Out-Of-Order rooms under the Housekeeping Department's supervision to the Manager on Duty.
  • Initiate work orders for repairs and maintenance for any defects found in guest rooms, corridors, or public areas. Follow through on each work order until completed.
  • Oversee proper and constructive training of Room Attendants, Housemen, Laundry Attendants, and Supervisors.
  • Provide ongoing training and development to all staff.
  • Collect all keys and assignment sheets daily at the end of the shift.
  • Attend meetings as required by Management.
  • Ensure completion of regular maintenance and cleaning projects on a continual basis.
  • Monitor all V.I.P.'s special guests and requests.
  • Perform any other duties as requested by Management.

Experience / Requirements

  • Minimum of 1 year in a Housekeeping and Laundry department in a hotel setting.
  • Open and flexible availability, to include weekends and holidays.
  • Familiarization with DoubleTree standards, to include OnQ PMS

At Palette Hotels, we are dedicated to creating and sustaining meaningful hospitality careers for our associates. We support our associates with highly competitive salaries, outstanding health, benefits, extensive training and development programs, promotion within the organization, and a positive team-based culture where people make the difference.

Palette Hotels, is an equal opportunity employer with policies prohibiting unlawful discrimination on the basis of any protected classification under applicable local, state and/or federal laws, which can include race, color, creed, sex, national origin, age, veteran status or physical or mental disability unrelated to job requirements.

Palette Hotels policies also provide for a drug-free workplace, where the use, possession, or influence of illegal drugs or alcohol while on company time is generally prohibited. An employee's use (or abuse) of legally prescribed medication may also implicate company policy, where it impairs judgment or work performance or otherwise creates workplace safety risks.