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Insurance - Senior Customer Service Representative
1 month ago
RME Insurance is looking for an experienced insurance professional interested in joining our team as a full-time Customer Service Representative in our Lafayette, Indiana office. This position requires a Property & Casualty insurance license and at least 2+ years of experience working in a similar role within an insurance agency. In this position you will be assigned a book of business primarily made up of Personal Lines (Home & Auto) accounts along with a few small commercial accounts to manage all aspects of. Specifically, you would be responsible for managing the client relationship, providing customer service and support to these clients as well as quoting and presenting proposals of insurance to new customers that contact the agency looking for insurance solution for their home, auto and small businesses. So, if you have a passion for delivering excellent customer service and would enjoy working in an independent agency, this is the role for you Apply now to join our team.
Benefits
Annual Base Salary Based on Experience
Life Insurance
Disability Insurance
Hands on Training
Mon-Fri Schedule
Dental Insurance
Vision Insurance
Paid Time Off (PTO)
Retirement Plan
Evenings Off
Career Growth Opportunities
Health Insurance
Responsibilities
Manage customer renewals
Process customer policy change requests.
Secure all Trailing Documents from customers.
Complete Evidence of Insurance requests.
Return all phone messages promptly.
Generating insurance quotes.
Provide exceptional customer service.
Claims follow up calls.
Foster strong relationships with our customers to maintain a high level of client retention and product loyalty.
Provide on-going support to insurance clients as needed.
Provide customers with additional information about new products and services.
Work independently and as part of a team.
Stay up-to-date on industry market trends and best practices.
Attend training and continuing education courses.
Requirements
- 3+ years of insurance agency experience
- Property & Casualty Insurance License
- Experience with PL Rater or similar comparative rating software
- Ability to learn and work within our Agency Management System - Newton by Agency Systems
- Proficiency to multi-task, follow-thru and follow-up.
- Excellent Communication/interpersonal skills.
- Confident, self-starter who works well independently.
- Professional phone etiquette.
- Problem-Solving Capabilities.
- Responds to all customer inquiries within a specified timeframe.
- Be equipped with great listening skills.
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