Retail General Manager

3 weeks ago

Cary, United States La Farm Bakery Full time
Job DescriptionJob DescriptionSummary of Benefits:
  • Medical Insurance
  • Dental/Vision Coverage
  • Long Term/Short Term Disability
  • Employee Life Insurance and Accidental Death & Dismemberment
  • Paid Time Off
  • Other Great Perks (Free Bread, EAP, store discounts, meal discounts)
Essential Duties:
  • Team: Manage retail staff. Promote a positive work environment that encourages engagement, motivation, and productivity. Manage and execute La Farms human resource system which includes recruiting, interviewing, hiring, training, and developing staff. Identify staff goals and objectives, set clear expectations and monitor. Partner with HR to address people issues. Embody La Farm values through action, example, and communication: Exceed Customer Expectations, Quality, Dignity, Community, Learning, Teaching, and Innovation.
  • Product: Develop merchandising, bring progressive approach, ensure product freshness, innovations, and new trends, and perform competitive checking. Ensure staff engages verbally with each customer and effectively sells through product knowledge and suggestive selling.
  • Sales and Service: Increase sales to meet and exceed company goals. Achieve sales, food cost and expense objectives. Maximize sales through merchandising, special promotions, marketing, and signage. Ensure superior standards of customer service and acts as Brand Ambassador.
Other Essential Duties:
  • Directing, controlling, and executing bakery operations to La Farm systems, policies, and procedures.
  • Manage labor schedules to ensure objectives are met for retail.
  • Plan quarterly retail features and communicate to staff how to execute plan.
  • Maintain production sheets to ensure availability, quality, and minimal shrinkage.
  • Enforce staff training and certifications completed according to specified manuals and/or checklists.
  • Ensure special orders are complete and accurate.
  • Oversee retail staff daily sales focus meeting.
  • Ensure completion of retail checklists and duties to time of day, week, quarterly and annual requirements.
  • Maintain display signage for retail area.
  • Ensure accuracy of cash handling and reporting (invoicing, special orders, deposits, change orders, petty cash, register accuracy, gift certificates, donations, cooking classes).
  • Complete food and beverage holiday planning system: six months of holiday menus, merchandising sets, production schedules, accurate recipe execution and holiday recaps.
  • Address and manage staff questions, grievances, and concerns; elevate to senior management as needed.
  • High level of cash handling and safe access.
  • Uphold company standards and policies for opening/closing.
  • Ensure safe working conditions and comply with all laws.
  • Ensure overall unit safety and sanitation goals and policies.
  • Maintain grade A or better by beating health and sanitation inspection standards.
  • Other Duties: The statements contained herein reflect general details of the jobs principal functions, knowledge and skills requirements, and scope of responsibility, but should not be considered an all-inclusive listing of job requirements. Individuals may perform other duties as assigned or needed.
Experience, Knowledge, Skills, and Abilities:
  • Previous high-end retail or food service management experience.
  • Analytical ability and math proficiency to monitor profitability, process and analyze financial information of daily operations.
  • Demonstrate Microsoft Excel and Word proficiency.
  • Ability to solve business related problems quickly and efficiently.
  • Excellent organizational skills (detail oriented, goal oriented, follow through).
  • Great relationship building skills and demonstrated positive demeanor as a team player.
  • Exceptional customer service skills and demonstrated sense of urgency to serve every customer.
  • Ability to work in fast paced environment and multitask.
  • Flexibility required: Weekends required, holiday work required, two days off (not consecutive).
  • Strong verbal communication skills.
  • Ability to develop constructive and cooperative working relationships with others.
Essential Physical Demands:
  • Ability to bend and lift 50 lbs.
  • Ability to stand and walk for extended periods of time.

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